What Hospitality Service Group Does and How to Work With Them

Hospitality Service Group places workers in hotels, restaurants, casinos, and event venues across South Carolina

Hospitality Service Group is a staffing agency that connects job seekers with positions in the hospitality and food service industry. They work with hotels, resorts, restaurants, catering companies, and event venues throughout the state to fill roles ranging from housekeeping and kitchen prep to front desk and server positions. The agency handles the recruiting and screening process, then refers candidates to employers who make the final hiring decision.

Unlike a direct employer, Hospitality Service Group does not hire you as their employee. Instead, they match your skills and availability with open positions at their client businesses. Some placements lead to permanent jobs with the venue itself; others are temporary or seasonal work. The agency typically handles initial paperwork, background checks if required, and may provide onboarding support, but your actual employer and paycheck come from the hospitality business where you are placed.

Key Takeaways

• Hospitality Service Group refers candidates to hotels, restaurants, casinos, and event venues rather than employing them directly.
• Positions range from housekeeping and kitchen roles to front-of-house work like servers and hosts, with both permanent and temporary openings.
• The agency handles initial screening and matching, but the hospitality business you are referred to makes the final hiring decision and becomes your employer.
• You will need to provide work history, references, and pass any background checks the employer requires before starting.
• Pay rates and benefits depend on the specific employer and position, not on Hospitality Service Group.

Types of positions Hospitality Service Group typically fills

Back-of-house roles include housekeeping, laundry, kitchen prep, dishwashing, and maintenance work. These positions are steady in hotels and resorts year-round, with seasonal spikes during summer and holiday travel. Pay varies by venue and experience, but entry-level housekeeping and kitchen positions typically start at or near minimum wage with potential for raises as you gain experience.

Front-of-house positions include servers, hosts, bartenders, and front desk staff. These roles often include tips or commission in addition to base pay, making total earnings variable. Event catering and banquet work is also common, especially around holidays and weekends when venues host weddings, conferences, and celebrations. Some of these positions are one-time or short-term; others can become regular work if you perform well and the venue has ongoing events.

Seasonal and temporary work is a significant part of what Hospitality Service Group places. If you need flexible hours, want to test whether hospitality work suits you, or need income for a specific period, temporary placements can be a good fit. Permanent positions do open through the agency as well, particularly at larger hotels and restaurant groups that use staffing agencies to screen candidates before bringing them on as direct employees.

How to connect with Hospitality Service Group

Contact the agency directly by phone or visit their office in person. They will ask about your work history, availability, and what type of hospitality work interests you. Be prepared to discuss your experience in food service, housekeeping, event work, or other relevant roles. If you have no prior hospitality experience, mention any customer service, retail, or team-based work you have done—agencies look for reliability and willingness to learn as much as specific skills.

Bring a valid form of identification and Social Security number or tax ID. You will likely fill out an application form and may be asked to provide references from previous employers. Some positions require a background check; the employer you are referred to will tell you if one is needed and what it covers. The agency will explain the process before you move forward.

After your initial meeting, Hospitality Service Group will contact you when a position matches your skills and schedule. Response time depends on how many open positions exist and how closely your profile fits what employers are seeking. If you do not hear back immediately, follow up after a week or two to confirm they have your information and remain interested in work.

What to expect after you are referred to a position

Once the agency refers you to a specific job, the employer contacts you directly to schedule an interview or orientation. You are responsible for showing up on time, dressed appropriately, and ready to discuss the role. The employer makes the final decision about whether to hire you; the agency's referral does not may provide the position.

If hired, you will complete paperwork directly with the employer—tax forms, direct deposit information, and any required training. Your paycheck comes from the hospitality business, not from Hospitality Service Group. Pay frequency, benefits, and work schedules are set by your employer. If the position is temporary, the employer will tell you the end date or how long the work is expected to last.

If you are not hired after a referral, ask the agency for feedback so you can improve for the next opportunity. Sometimes a position is not the right fit, or another candidate was selected; this does not mean you cannot be referred to other openings. Stay in touch with the agency and let them know if your availability or interests change.

Pay, hours, and what varies by employer

Hospitality Service Group does not set your pay rate or benefits—the employer you are placed with does. Housekeeping and kitchen positions typically pay hourly wages starting near minimum wage, with increases based on experience and performance. Server and bartender positions often include tips, which can significantly increase total earnings but also means income varies by shift and season.

Hours depend on the employer's needs. Hotels may offer consistent full-time or part-time schedules; restaurants and event venues often have variable hours based on customer traffic and bookings. Seasonal positions may be full-time during peak months and end when the season slows. Ask the employer about expected hours and schedule flexibility before accepting a position.

Benefits such as health insurance, paid time off, or meal discounts are offered by the employer, not the agency. Temporary positions typically do not include benefits; permanent positions may, depending on the employer's policies. Clarify what benefits come with the job during your interview with the employer.

When temporary work might lead to permanent employment

Many hospitality businesses use staffing agencies to screen candidates for permanent roles. If you perform well in a temporary or seasonal position, the employer may offer you a permanent job directly. This is especially common at larger hotels and restaurant groups that have high turnover and ongoing hiring needs.

To increase your chances, show up on time every shift, follow instructions, work well with your team, and take initiative. Employers notice reliability and attitude. If you are interested in staying with a venue long-term, mention this to your supervisor. Some employers will move a strong temporary worker into a permanent position without requiring you to reapply through the agency.

Frequently Asked Questions

Do I get paid by Hospitality Service Group or by the employer?

You are paid by the employer where you are placed, not by the agency. Hospitality Service Group receives a fee from the employer for referring you, but your paycheck, tax forms, and employment relationship are with the hospitality business itself.

What if I do not hear back after my first contact?

Follow up with the agency after one to two weeks. Staffing agencies work with many candidates, and your information may need a reminder. A phone call or in-person visit shows you are serious about finding work and helps keep you on their radar.

Can I work for multiple staffing agencies at the same time?

Yes, you can register with more than one agency. However, tell each agency about the others so they do not refer you to the same position twice. Also, confirm with any employer that working with multiple agencies is acceptable before you start.

What happens if I am offered a permanent job after temporary work?

The employer will contact you directly with a permanent offer. You will move from temporary to permanent status with that employer. Your pay, benefits, and employment terms may change, so review the offer carefully and ask questions before accepting.

Are there positions available year-round, or only during certain seasons?

Both. Hotels and restaurants have year-round staffing needs, but volume increases during summer travel season and winter holidays. Event catering and banquet work is heaviest around holidays and weekends. Ask the agency what positions are currently available and what seasonal patterns they see.