On Point Security and Video: What They Offer and How to Reach Them
What On Point Security and Video Does
On Point Security and Video is a South Carolina-based company that installs and monitors security systems for homes and businesses. They handle camera installation, alarm systems, access control, and 24/7 monitoring services. The company operates across the state and works with both residential and commercial clients who want professional surveillance and alarm response.
If you are looking at security options in South Carolina, On Point is one of several local providers you can contact directly for a quote and system design. They do not operate through a government program or subsidy—you would work with them as a private vendor, the same way you would hire any security contractor.
Key Takeaways
- On Point Security and Video is a private South Carolina company offering camera systems, alarm monitoring, and access control for homes and businesses.
- You contact them directly for a consultation and quote; there is no application process or government involvement.
- They provide 24/7 professional monitoring, meaning a live operator responds to alarms and can contact emergency services on your behalf.
- When comparing On Point to other security providers, ask about equipment costs, monthly monitoring fees, contract terms, and response time guarantees.
How to Contact On Point Security and Video
To reach On Point, you can call their main line or visit their office location in South Carolina. The company maintains a website where you can request information about their services, though the fastest way to get a specific quote is usually a phone call. Have details ready about your property—whether it is a house or business, the square footage, number of entry points, and what you most want to monitor (perimeter, interior, specific rooms).
When you call, ask whether they are currently taking new customers in your area. Some security companies have service territories, and not all areas of South Carolina may be covered. If they serve your location, they will schedule a free or low-cost site visit where a technician walks through your property and recommends a system.
What to Expect During a Security System Consultation
A technician from On Point will visit your home or business to assess your security needs. They will look at entry points (doors, windows, garage), identify blind spots in camera coverage, and discuss what you want the system to do. Do you need cameras only, or do you want door and window sensors too? Do you want motion detection? Should the system alert you on your phone when triggered?
The technician will then propose a system, explain the upfront equipment cost, and outline the monthly monitoring fee. Ask about the contract length—some companies require one or two years, while others offer month-to-month options. Clarify what happens if you move or want to cancel early, as early termination fees vary widely. Get the quote in writing before you commit.
Understanding Monitoring and Response
If you choose 24/7 professional monitoring through On Point, a trained operator at their monitoring center watches your system around the clock. When an alarm triggers—whether from a door sensor, motion detector, or panic button—the operator receives an alert. They will attempt to contact you at the phone number on file to verify it is a real emergency and not a false alarm.
If you confirm an emergency or do not answer, the operator can dispatch police, fire, or medical services to your address. This is different from a system that only sends you a notification on your phone; professional monitoring means a human being is involved and can act immediately. The monthly fee for this service typically ranges depending on the provider and contract, so ask On Point for their current rates.
Comparing On Point to Other Security Providers
South Carolina has several security companies operating statewide, as well as national chains. When you are deciding between providers, compare these factors: equipment quality and warranty, monthly monitoring cost, contract terms, response time (how quickly they promise to dispatch help), and customer service availability. Some companies offer smart home integration, allowing you to arm and disarm your system from your phone or check camera feeds remotely.
Ask each company for references from customers in your area and check online reviews on Google, the Better Business Bureau, and consumer sites. Pay attention to complaints about false alarms, billing issues, or poor customer service—these are common pain points. A cheaper monthly fee is not always the best deal if the company is slow to respond or difficult to reach when you need help.
What to Know About Contracts and Costs
Security system pricing has two main parts: the equipment (cameras, sensors, control panel) and the monthly monitoring service. On Point will quote you both. Equipment can range widely depending on how many cameras you want, the resolution, and whether you add sensors or smart locks. Monthly monitoring fees also vary by the level of service—basic alarm monitoring is usually cheaper than a package that includes video storage and remote access.
Before signing a contract, understand what you are paying for each month and whether that price is locked in or can increase. Some companies offer discounts if you pay annually instead of monthly. Ask whether the equipment is owned by you or leased—if you own it, you can keep it if you cancel; if it is leased, you return it. Read the fine print on early termination fees, as they can be substantial if you need to cancel before the contract ends.
Frequently Asked Questions
Do I need a landline for a security system to work?
No. Modern systems like On Point's use broadband internet or cellular backup to communicate with the monitoring center. A landline is not required. However, if your internet goes down, the system should have a cellular backup so monitoring continues. Ask On Point whether their systems include this backup and what the cost is.
Can I install a security system myself, or do I need a professional?
Some systems are designed for DIY installation, while others require a professional. On Point handles professional installation, which means they run wiring, mount cameras in optimal locations, and test everything before they leave. Professional installation usually costs more upfront but ensures the system is set up correctly and integrated with their monitoring center.
What happens if there is a false alarm?
Most monitoring centers, including On Point, will call you to verify before dispatching emergency services. If you confirm it is a false alarm, they do not send police. However, some municipalities charge a fee for repeated false alarms, so ask On Point about their false alarm protocol and whether they offer any training to reduce them.
Can I view my security cameras from my phone?
Many modern systems offer remote viewing through a mobile app, but not all do. Ask On Point whether their cameras include this feature and whether there is an extra cost. If remote access is important to you, confirm it works on your phone's operating system and that the app is easy to use.
What if I move or want to cancel my service?
Review your contract terms before signing. Some companies allow you to transfer service to a new address, while others charge a fee. Early termination fees vary—some are flat amounts, others are a percentage of remaining contract value. Get the cancellation policy in writing so you know what to expect if your situation changes.