Surratt's Furniture in South Carolina: What to Know Before You Visit

Surratt's is a regional furniture chain with locations across South Carolina

Surratt's operates multiple showrooms throughout South Carolina, selling new furniture for living rooms, bedrooms, dining rooms, and home offices. The chain has been part of the state's retail landscape for decades and maintains a physical presence in several communities, making it a local option if you're shopping for pieces you can see and sit on before buying.

Each location stocks a mix of in-stock items ready to take home and special-order pieces that arrive later. The stores carry both their own branded lines and products from national manufacturers. If you're looking for a place to browse furniture in person rather than order online, Surratt's gives you that option in your region.

Key Takeaways

• Surratt's has multiple showroom locations across South Carolina where you can view and test furniture before purchasing.
• The chain sells both immediately available floor stock and special-order items that take several weeks to arrive.
• You can find their current locations and hours by searching for the nearest Surratt's store to your area.
• Like most furniture retailers, Surratt's offers delivery services, though costs and timing depend on your location and what you're buying.

Finding a Surratt's Location Near You

Surratt's operates showrooms in different parts of South Carolina. To find the store closest to you, search online for "Surratt's furniture" plus your city or region. Each location has its own hours, and some may have different inventory or services available.

When you visit, bring measurements of the space where you plan to put furniture—doorways, hallways, and the room itself. Showroom staff can help you understand whether a piece will fit through your home and work with your layout. If you're replacing existing furniture, knowing the dimensions of what you're removing helps too.

In-Stock Versus Special Order

Surratt's showrooms display floor samples you can purchase and take home relatively quickly, usually within days if delivery is arranged. These are the pieces you see on the sales floor—you sit on them, open the drawers, and know exactly what you're getting.

Special orders let you choose from a wider range of fabrics, colors, and configurations, but they take longer to arrive. Timelines vary depending on the manufacturer and current production schedules. Ask the salesperson for a specific delivery window before you commit, and confirm whether there are any additional charges for custom options.

Delivery and Setup

Surratt's arranges delivery to your home, but costs depend on your location, the size and weight of what you're buying, and how far the store is from your address. Some purchases may may have access to for free or discounted delivery; others carry a separate fee. Ask about delivery options and pricing before you finalize your purchase.

When furniture arrives, delivery crews typically place it in the room of your choice and remove packaging. Confirm what's included in the delivery service—some retailers charge extra for assembly, placement in a specific room upstairs, or removal of old furniture. Knowing these details upfront prevents surprises when the truck shows up.

Payment and Financing

Surratt's accepts standard payment methods. Many furniture retailers, including regional chains, offer financing options for larger purchases—sometimes with promotional periods of no interest if you pay within a set timeframe. Ask in-store what payment plans are currently available and what the terms are, including any fees if you don't pay off the balance in time.

Read the financing agreement carefully before signing. Understand the interest rate that kicks in after any promotional period ends, and know whether missing a payment affects your rate or adds fees.

Return and Exchange Policies

Furniture is typically non-refundable once it leaves the store, but Surratt's may allow exchanges or returns within a specific window for defects or damage. Special orders are usually final sales since they're made to your specifications. Ask about the store's exact policy on returns, exchanges, and what happens if your furniture arrives damaged before you leave the showroom.

Keep your receipt and any paperwork that came with your purchase. If a problem arises—a leg is cracked, fabric is torn, or a mechanism doesn't work—contact the store as soon as you notice it. The sooner you report an issue, the more options you typically have.

What to Bring and Ask When You Visit

Bring a tape measure, your phone or camera to photograph pieces you like, and any paint chips or fabric swatches from your home so you can match colors. If you're replacing furniture, bring a photo of your current room setup so staff can visualize the scale and style you're working with.

Ask about current sales or promotions, whether any items are clearance or floor models at reduced prices, and what the timeline looks like for special orders right now. If you're uncertain about a piece, ask whether you can sit on it, open drawers, or test mechanisms. That's what showrooms are for.

Frequently Asked Questions

Can I order furniture online from Surratt's?

Surratt's is primarily a showroom-based retailer, so visiting a location in person is the main way to shop. Call your nearest store to ask whether they take phone or online orders, as this may vary by location.

How long does special-order furniture usually take to arrive?

Timelines vary widely depending on the manufacturer and current production schedules—anywhere from four to twelve weeks is common for custom orders. Ask the salesperson for a specific delivery window when you place the order, and confirm whether you'll receive updates as the ship date approaches.

What if my furniture arrives damaged?

Inspect your delivery immediately and photograph any damage before the crew leaves. Report damage to Surratt's right away with photos. Most retailers will either repair the piece, send a replacement, or issue a refund, but you need to document the problem quickly.

Does Surratt's remove my old furniture when delivering new pieces?

Some locations offer removal of old furniture for an additional fee; others do not. Ask about this service when you're discussing delivery. If removal isn't available through Surratt's, you'll need to arrange it separately or handle it yourself.

Are there sales or discounts at Surratt's?

Furniture retailers run periodic sales and promotions. Call your local Surratt's or visit in person to ask what's currently on sale. Floor models and clearance items are sometimes discounted, so it's worth asking even if there's no advertised promotion.