Bassett Furniture Direct: What to Know Before You Shop
Bassett Furniture Direct sells home furnishings online and through a network of showrooms across the United States, including locations throughout South Carolina
Bassett Furniture Direct is the direct-to-consumer arm of Bassett Furniture Industries, a furniture manufacturer based in Virginia. The company sells sofas, bedroom sets, dining tables, accent pieces, and other home furnishings through its website and physical showrooms. In South Carolina, you can find Bassett Furniture Direct locations in Charleston, Columbia, and Greenville, as well as online ordering with delivery options statewide.
The business model centers on made-to-order furniture. Rather than stocking finished pieces on a warehouse floor, Bassett builds items after you order them, which means lead times typically run 8 to 12 weeks depending on the piece and current production schedules. This approach allows the company to offer customization options—fabric choices, wood finishes, leg styles—without the markup of traditional retail furniture stores.
Key Takeaways
- Bassett Furniture Direct operates showrooms in Charleston, Columbia, and Greenville, and also takes orders online with delivery throughout South Carolina.
- Most furniture is made to order after you purchase it, so expect 8 to 12 weeks before delivery, though some floor samples may ship faster.
- You can customize fabrics, wood stains, and other details on many pieces, which is reflected in the final price you see before ordering.
- The company offers in-home delivery and setup for most items, and you can arrange financing through their payment plans.
Showroom locations and what to expect when you visit
The Charleston showroom is located on King Street in the downtown area and displays sofas, sectionals, bedroom furniture, and dining sets. The Columbia location sits in the midtown shopping district and carries a similar range. Greenville's showroom is in the downtown core near Main Street. Each location has sales staff who can discuss fabric samples, wood options, and customization choices in person.
Visiting a showroom lets you sit on sofas, see fabric textures up close, and understand the scale of pieces in relation to your own space. Staff can also explain the lead time for specific items and answer questions about delivery. If you know what you want before you go, you can place an order on the spot; if you are still deciding, you can take samples home or photograph pieces to think about later.
How ordering and customization work
When you order through a showroom or online, you select a base piece—say, a sectional sofa—and then choose from available options. For upholstered furniture, this typically means picking a fabric from Bassett's catalog or, in some cases, bringing your own fabric. For wood pieces like dining tables or bedroom sets, you choose the wood type and stain finish. Legs, hardware, and other details may also be customizable depending on the item.
The price you see includes all your choices. There are no surprise upcharges for fabric selection or finish options; the total is locked in when you order. Once you confirm your order, production begins, and you receive updates on the status. Delivery is coordinated directly with you, and most orders include in-home delivery and placement in the room of your choice.
Delivery, setup, and what happens if something arrives damaged
Bassett Furniture Direct arranges delivery through a logistics partner. For most South Carolina addresses, delivery is included in the price. The company will contact you to schedule a delivery window, typically a few days or a week in advance. Delivery crews usually place the furniture in your home and remove packaging materials; some pieces may require assembly, which the delivery team typically handles.
If furniture arrives damaged or defective, contact Bassett Furniture Direct within a set timeframe—usually within a few days of delivery. Document the damage with photos and contact the showroom or customer service. The company will either repair the piece, send a replacement, or work out another resolution. Because items are made to order, replacements may take additional time to produce.
Payment options and financing
Bassett Furniture Direct accepts major credit cards and debit payments. The company also offers financing through a third-party lender, allowing you to spread payments over a set period. Terms vary, and interest rates depend on the lender's current offers and your creditworthiness. You can inquire about financing options at the showroom or during online checkout.
Some promotions offer special financing rates—for example, 0% interest for a certain number of months on purchases above a minimum amount. These offers change seasonally, so check the website or ask staff about current deals when you are ready to order.
Comparing Bassett Furniture Direct to other furniture retailers in South Carolina
Bassett Furniture Direct differs from big-box furniture chains like Ashley Furniture or Rooms to Go, which typically stock finished pieces and offer faster delivery—sometimes same-day or next-day in urban areas. Bassett's made-to-order model means longer waits but more customization and often lower prices because there is no middleman markup. Local independent furniture makers and upholsterers in Charleston and Greenville may offer similar customization but often at higher price points.
Online-only furniture retailers like Wayfair or Article offer fast shipping and lower prices on basic styles, but less opportunity to see and touch items before buying. Bassett's physical showrooms in South Carolina give you the advantage of in-person shopping combined with made-to-order flexibility. The trade-off is the 8 to 12 week wait, which matters if you need furniture quickly.
Tips for shopping at Bassett Furniture Direct
Measure your doorways, hallways, and rooms before you order, especially for large pieces like sectionals or bedroom sets. Bassett staff can help with dimensions, but knowing your space prevents problems during delivery. If you are ordering online, use the product dimensions provided and cross-check them against your room layout.
Ask about floor samples if you are in a hurry. Showrooms sometimes have display pieces available for immediate or faster delivery. These are typically one-of-a-kind or limited in quantity, but they can cut weeks off your wait. Request fabric and finish samples to take home so you can see how colors and textures look in your own lighting.
Plan ahead for seasonal promotions. Bassett Furniture Direct runs sales around major holidays—Memorial Day, Labor Day, Black Friday—when financing offers and discounts are more generous. If your timeline is flexible, ordering during these periods can lower your total cost.
Frequently Asked Questions
How long does it really take to get my furniture after I order?
Most made-to-order pieces take 8 to 12 weeks from the date you place your order to delivery. Some items may be faster or slower depending on current production schedules and fabric or finish availability. Ask the showroom staff or check the product page online for the specific lead time on the piece you want.
Can I return or cancel my order after I place it?
Cancellation policies vary depending on how far along production is when you request the cancellation. If you cancel early, you may receive a refund minus a restocking fee. Once production has begun, cancellation may not be possible. Ask about the cancellation policy before you order so you understand your options.
What if I want to use my own fabric instead of Bassett's?
Some pieces allow customer-supplied fabric, but not all. There may be upcharging for handling and installation of your own material. Contact the showroom or customer service to ask whether the specific piece you want can be upholstered in fabric you provide, and what the process and cost would be.
Do you deliver to rural areas of South Carolina?
Bassett Furniture Direct delivers throughout South Carolina, but delivery costs and timing may vary for remote locations. Contact the showroom or check during online checkout to see what delivery options and costs apply to your address before you finalize your order.
Is there a warranty on Bassett furniture?
Bassett Furniture offers a limited warranty on manufacturing defects, typically covering the frame and structure for a set period. Fabric and finish warranties are shorter. Ask for the full warranty details when you order so you know what is covered and for how long.