Where to Buy Daltile and Marazzi Tile in South Carolina

What Daltile and Marazzi Sales Service Centers Do

Daltile and Marazzi are two of the largest tile manufacturers in North America, and their sales service centers are showrooms where you can see their full product lines in person, place orders, and get advice on installation. Both brands are owned by the same parent company, Mohawk Industries, so you may find them in the same location or nearby. These centers stock ceramic, porcelain, glass, and natural stone tiles in hundreds of colors, sizes, and finishes—far more than a typical home improvement store carries.

A sales service center is different from a retail store. You're not walking out with a box of tile the same day in most cases. Instead, you work with a sales representative to select your tile, confirm quantities and specifications, and arrange delivery or pickup. The staff can answer questions about durability, water resistance, slip ratings, and which tiles work best for kitchens, bathrooms, or outdoor spaces. Many centers also connect you with local installers if you need that referral.

Key Takeaways

• Daltile and Marazzi sales service centers are showrooms where you view full product lines and place orders, not retail pickup locations.
• Sales representatives can advise on tile type, finish, and suitability for specific rooms and climates.
• You will need to know your project dimensions and design preferences before visiting, so the staff can give you accurate pricing and lead times.
• Delivery and installation are usually arranged separately, and lead times vary depending on whether the tile is in stock or made to order.

Finding a Daltile or Marazzi Location Near You

Both Daltile and Marazzi maintain locator tools on their websites where you can search by zip code or city to find the nearest sales service center. In South Carolina, centers are typically located in or near major cities like Charleston, Columbia, Greenville, and the Lowcountry. Some locations serve multiple counties, so if your town doesn't have its own center, the search will show you the closest option and its distance from you.

You can also call ahead to confirm hours, ask whether they stock the specific tile you're interested in, or schedule a consultation if you want dedicated time with a designer. Many centers offer this service at no charge, especially for larger projects. Having your project photos, room dimensions, and design inspiration ready before you call will make the conversation more productive.

What to Bring and Know Before You Visit

Bring measurements of the space you're tiling—length, width, and height if relevant. If you're replacing existing tile, bring a photo or a sample of the old tile so the staff can help you match or complement it. Write down the style, color, and finish you're drawn to, or bring photos from magazines or design websites. If you're working with a contractor or designer, bring their contact information so the center can coordinate directly with them on specifications and delivery.

Know your budget range and your timeline. Tile in stock can ship within days or weeks; custom or special-order tile may take several weeks to months. The sales representative will tell you what's available immediately and what requires a longer lead time. If you're on a tight schedule, ask which products are in the warehouse now.

Pricing, Ordering, and Delivery

Daltile and Marazzi tile is priced per square foot, and the cost varies widely depending on the material (ceramic is usually less expensive than porcelain or natural stone), size, finish, and whether it's a standard or specialty product. The sales representative will calculate the total based on your square footage and any waste factor (usually 10 percent). Pricing is typically lower at a sales service center than at a big-box retailer because you're buying direct from the distributor.

Once you've selected your tile and confirmed the order, you'll pay a deposit or the full amount depending on the center's policy. Delivery is usually arranged separately and may be handled by the center, a third-party carrier, or your contractor. Ask about delivery fees, whether the tile will be delivered to your home or job site, and whether the driver will help unload. Some centers offer local delivery; others ship via freight carrier for larger orders.

Installation and Contractor Coordination

The sales service center does not install tile—that's your responsibility or your contractor's. However, many centers maintain lists of local tile installers they've worked with and can provide referrals. If you're hiring your own contractor, give them the tile specifications and product codes so they can order grout, sealers, and underlayment that match. Some contractors prefer to order tile themselves; others will work with your selection.

If you're unsure about installation, ask the sales representative for guidance on which tiles are suitable for your application. Some tiles are better for floors, others for walls or wet areas. Porcelain is more durable and water-resistant than ceramic, but it's also harder to cut. The staff can explain these differences so you and your contractor make an informed choice.

Returns, Warranties, and Special Orders

Return policies vary by location and product type. Most centers allow returns of unopened, unused tile within a set period (often 30 days), but special orders or discontinued lines may not be returnable. Ask about the return window and any restocking fees before you finalize your order. Keep your receipt and product codes.

Daltile and Marazzi tile typically comes with a manufacturer's warranty covering defects in the tile itself—not installation or damage from improper use. The warranty period and coverage details are included with your order. If you have questions about what's covered, ask the sales representative to explain it in writing before you leave.

Frequently Asked Questions

Can I order tile online from Daltile or Marazzi instead of visiting a showroom?

Both companies have online ordering options, but availability and pricing vary. Some products are available for direct online purchase; others require you to contact a sales service center. Visiting in person lets you see the tile's color, texture, and finish under different lighting, which is hard to judge from a screen.

How long does it take to get tile after I place an order?

In-stock tile typically ships within one to two weeks. Special orders or made-to-order products can take four to twelve weeks or longer, depending on the product and current demand. Ask the sales representative for a specific timeline when you order.

What's the difference between Daltile and Marazzi?

Both are high-quality tile brands owned by Mohawk Industries. Daltile tends to emphasize American-made products and a wide range of styles; Marazzi is known for Italian-inspired designs and specialty finishes. In practice, both offer ceramic, porcelain, glass, and stone tiles in similar price ranges. Your choice often comes down to which designs appeal to you.

Do I need to buy grout and sealers from the same place I buy tile?

No, but it's convenient to do so. The sales center can recommend grout color and type that matches your tile and can advise on sealers if your tile needs one. Buying everything from the same place ensures compatibility and makes it easier to reorder if you need more later.

What if the tile I want is discontinued?

If a product is discontinued, the sales representative can show you similar alternatives in the current line. If you're matching existing tile in your home, bring a sample so they can find the closest match. Some specialty or custom tiles can be special-ordered even if they're not in the regular catalog, though this may take longer and cost more.