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What Burnett's Broad-Range Services Does for Appliance Repair in South Carolina

By Constance Obi · Culture & Recreation Writer

Burnett's Broad-Range Services handles major appliance repair across South Carolina

Burnett's Broad-Range Services (BBS) is a South Carolina–based appliance repair company that services refrigerators, washers, dryers, dishwashers, ranges, and other major household appliances. The company operates across multiple counties in the state and handles both emergency repairs and scheduled maintenance. They work with residential customers and can typically dispatch a technician within a few days of your call, depending on your location and current demand.

The company's name reflects its scope: they repair a wide range of appliance brands and models rather than specializing in one manufacturer. This means you can call one number whether your problem is a Whirlpool washer, a GE refrigerator, or a Maytag dryer. BBS charges a service call fee to diagnose the problem, and that fee is usually waived if you proceed with repairs through them.

Key Takeaways

  • Burnett's Broad-Range Services repairs most major household appliances and works with multiple brands rather than limiting themselves to one manufacturer.
  • A service call fee covers the technician's visit and diagnosis, but this fee is typically waived if you authorize repairs.
  • Response time depends on your location within their service area and current job volume, so calling early in the week often means faster scheduling.
  • You can reach them by phone to describe your appliance problem and get a sense of whether the repair is likely to be cost-effective before a technician visits.

How to contact Burnett's Broad-Range Services

Call their main line during business hours to schedule a service visit. Have your appliance's brand, model number, and a description of what is not working ready when you call. The model number is usually on a sticker inside the appliance—for refrigerators, check inside the fridge or freezer; for washers and dryers, look on the back or inside the door frame; for dishwashers, check along the top edge of the door.

When you call, ask whether the service call fee applies to your situation and whether they have availability in your area. Some locations may have longer wait times than others. If you are in a rural part of South Carolina, confirm that BBS services your county before scheduling.

What to expect during a service visit

A technician will arrive at your home and examine the appliance to identify the problem. They will explain what is wrong, what parts or labor would be needed to fix it, and what the repair would cost. At that point, you can decide whether to move forward or get a second opinion elsewhere. If you authorize the repair, the technician may complete it the same day if parts are in the truck, or they may need to order parts and return later.

Repairs can take anywhere from an hour to several hours depending on the problem. Some issues—a clogged drain, a loose belt, a faulty thermostat—are quick fixes. Others, like a compressor replacement in a refrigerator or a motor replacement in a washer, take longer and may require a return visit if parts need to be ordered.

Service call fees and repair costs

Burnett's Broad-Range Services charges a service call fee to diagnose your appliance, which covers the technician's time and travel. This fee is waived if you decide to have them perform the repair. The actual repair cost depends on what is broken and what parts are needed. A simple repair like replacing a door latch or a thermostat might cost $150 to $300 including labor. A major component replacement like a compressor, motor, or control board can run $400 to $800 or more.

Ask for an estimate before authorizing work. If the repair cost is close to or exceeds the age and value of the appliance, replacement may be the better choice. A 10-year-old refrigerator that needs a $600 compressor repair, for example, might not be worth fixing if a new one costs $800 to $1,200.

When repair makes sense versus replacement

A general rule: if the repair cost is less than half the price of a new appliance, repair is usually worthwhile. If the appliance is already 8 to 10 years old and the repair is expensive, replacement may save you money in the long run because older appliances tend to develop new problems as they age. Newer appliances are also more energy-efficient, which lowers your utility bills over time.

However, if your appliance is relatively new (under 5 years old) and the repair is straightforward, fixing it almost always makes sense. A 3-year-old washer with a broken belt is worth repairing; a 12-year-old refrigerator with a failing compressor is probably not.

Preparing your home for a service visit

Clear the area around the appliance so the technician can access it easily. For refrigerators, move items away from the back and sides. For washers and dryers, make sure there is space to pull them out if needed. For dishwashers, clear the cabinet space underneath and around it. If the appliance is in a tight space—a washer in a closet, for example—let the company know when you call so they can plan accordingly.

Have your payment method ready. Most appliance repair companies accept credit cards, checks, and sometimes cash. Ask when you call whether they require payment on the spot or if they bill you later. If you are having work done under a warranty or service plan, have that documentation available.

Frequently Asked Questions

Do they repair all appliance brands?

Burnett's Broad-Range Services works with most major brands including Whirlpool, Maytag, GE, Frigidaire, LG, Samsung, and others. Call to confirm they service your specific brand before scheduling, especially if you have a less common or high-end brand.

How long does it take to get a service appointment?

Response time varies by location and current workload. Calling early in the week typically means faster scheduling than calling on Friday. In busy seasons (summer and winter), wait times may be longer. Ask when you call what the current wait is for your area.

What if I am not home when the technician arrives?

You must be present during the service visit so the technician can access the appliance and discuss the problem and repair options with you. Reschedule if you cannot be home at the appointed time rather than missing the appointment.

Can they fix it the same day?

If the problem is simple and the technician has the part in their truck, yes. If parts need to be ordered, they will schedule a return visit once the part arrives. Ask about parts availability when you authorize the repair.

What areas of South Carolina do they serve?

Burnett's Broad-Range Services operates across multiple counties in South Carolina, but coverage is not statewide. Call to confirm they service your county before scheduling a visit.