What to Know About the Shandon Group's Property Management Services
The Shandon Group manages residential and commercial properties across South Carolina, handling tenant relations, maintenance, rent collection, and lease enforcement for property owners.
The Shandon Group operates as a full-service property management company based in South Carolina. They work with individual landlords and larger real estate portfolios, taking on the day-to-day operations that property owners might otherwise handle themselves. Their services span finding and screening tenants, collecting rent, coordinating repairs and maintenance, handling tenant disputes, and managing lease compliance.
If you own rental property in South Carolina and are considering hiring a management company, understanding what the Shandon Group does—and what you would need to provide them—helps you decide whether their model fits your situation. If you are a tenant renting from a property managed by the Shandon Group, knowing how to contact them and what their typical policies are can speed up maintenance requests or lease questions.
Key Takeaways
- The Shandon Group handles tenant screening, rent collection, maintenance coordination, and lease enforcement for property owners across South Carolina.
- Property owners typically provide the Shandon Group with the property deed, existing leases, tenant contact information, and details about any outstanding maintenance issues before they take over management.
- Tenants should contact the Shandon Group directly for maintenance requests, rent payment questions, or lease-related issues rather than the property owner.
- The company's fees and service scope vary depending on the property type and owner needs, so comparing their terms to other management companies helps you understand the cost.
What Services the Shandon Group Provides to Property Owners
The Shandon Group's core services include tenant acquisition and screening, which means they advertise vacant units, review applications, run background and credit checks, and recommend tenants for approval. This step is critical because a poor tenant choice can lead to months of unpaid rent or property damage.
Once tenants are in place, the company handles rent collection and accounting. Tenants pay the Shandon Group directly, and the company deposits funds into the owner's account after deducting their management fee. The company also tracks late payments and initiates the formal notice process if rent falls behind, which is the first legal step toward eviction in South Carolina.
Maintenance coordination is another major function. When a tenant reports a leaky faucet, broken heating system, or other repair need, the Shandon Group receives the request, schedules contractors, oversees the work, and handles payment. This keeps the property owner from fielding calls directly and ensures repairs meet South Carolina's habitability standards.
The Shandon Group also manages lease enforcement and tenant relations. If a tenant violates the lease—by keeping an unauthorized pet, subletting without permission, or creating a nuisance—the company documents the violation, issues formal notices, and can recommend eviction if the problem persists. They also handle move-out inspections, security deposit disputes, and the paperwork required when a tenant leaves.
How Property Owners get your free guide with the Shandon Group
Property owners interested in hiring the Shandon Group typically begin with a consultation to discuss the property, current tenants (if any), and the owner's goals. The company will want to know the property address, type (single-family, duplex, apartment building), current occupancy status, and any known maintenance issues.
If the property already has tenants, the owner will need to provide the Shandon Group with copies of existing leases, tenant contact information, rent payment history, and details about any ongoing disputes or maintenance problems. The company uses this information to assess the property's condition and any risks before taking over.
Once an agreement is signed, the Shandon Group typically notifies tenants in writing that rent and maintenance requests should now go to them rather than the owner. This transition period usually takes a few weeks, during which the company reviews all leases, inspects the property, and establishes its own systems for rent collection and maintenance scheduling.
Contacting the Shandon Group as a Tenant
If you rent a property managed by the Shandon Group, your lease should list their contact information for rent payments, maintenance requests, and lease questions. Most property management companies, including the Shandon Group, prefer tenants to submit maintenance requests in writing—either by email, phone, or an online portal—so there is a record of the request and when it was made.
For routine repairs (a dripping faucet, a broken light fixture, a clogged drain), the Shandon Group typically aims to schedule a contractor within a few business days. For urgent issues that affect habitability—no heat in winter, no water, a roof leak—South Carolina law requires faster response, often within 24 to 48 hours. If you have not heard back about an urgent repair, follow up in writing and keep a copy of your request.
Rent payments should go to the address or account the Shandon Group specifies in your lease or in a written notice. Paying the property owner directly after the Shandon Group takes over management can create confusion and may not be credited to your account on time.
Understanding Property Management Fees and Costs
The Shandon Group charges property owners a management fee, typically calculated as a percentage of monthly rent collected. This percentage varies based on the property type, the number of units, and the services included. A single-family home might cost the owner 8 to 12 percent of monthly rent, while a larger apartment building might be 5 to 8 percent because the cost is spread across more units.
Beyond the base management fee, owners may pay additional costs for services like eviction filing, lease renewal, or specialized maintenance. The Shandon Group should provide a written fee schedule before you sign an agreement so you know exactly what you will pay and what is included.
Tenants do not pay the management fee directly—it comes out of the rent the owner receives. However, understanding that the fee exists helps explain why a property owner might hire a management company: the time and stress saved often justifies the cost, especially if the owner has multiple properties or lives out of state.
How the Shandon Group Handles Evictions and Lease Violations
If a tenant stops paying rent or violates the lease in a serious way, the Shandon Group follows South Carolina's formal eviction process. This begins with a written notice—typically a 3-day notice to pay or quit for non-payment of rent, or a 14-day notice to cure or quit for other lease violations. The tenant has the specified number of days to fix the problem or move out.
If the tenant does not comply, the Shandon Group files a case in magistrate court and the tenant is served with a summons. The court holds a hearing, and if the judge rules in the owner's favor, the tenant receives an eviction order. Only a sheriff can physically remove a tenant from the property, and that step comes last, after all legal notices and court proceedings are complete.
This process typically takes 4 to 8 weeks in South Carolina, depending on the court's schedule and whether the tenant contests the case. The Shandon Group handles the paperwork and court filings, but the property owner remains responsible for the legal outcome and any unpaid rent or property damage claims.
Comparing the Shandon Group to Other Property Management Options
South Carolina has many property management companies, from large firms managing hundreds of properties to small operations handling a dozen or fewer. The Shandon Group's size, service area, and fee structure may or may not be the best fit for your situation.
If you own a single property and live nearby, self-managing (handling tenant screening, rent collection, and repairs yourself) costs nothing but requires significant time and knowledge of South Carolina landlord-tenant law. If you own multiple properties or live out of state, hiring a management company is often more practical, even with the fee.
When comparing management companies, ask about their experience with your property type, their tenant screening process, how they handle maintenance emergencies, their eviction timeline and cost, and whether they provide monthly financial reports. Request references from other property owners they manage for, and check whether they are licensed and insured in South Carolina.
Frequently Asked Questions
How do I know if the Shandon Group manages my rental property?
Your lease should list the property management company's name and contact information. If you are unsure, contact the address where you send rent payments or call the phone number on your lease. The property owner can also tell you directly if you reach out to them.
What happens to my security deposit when the Shandon Group takes over management?
South Carolina law requires property managers to hold security deposits in a separate account and return them within 30 days of move-out, minus any deductions for damage or unpaid rent. The Shandon Group should provide you with written documentation of where your deposit is held and the terms for its return.
Can the Shandon Group raise my rent?
The Shandon Group can recommend a rent increase to the property owner, but only the owner can approve it. South Carolina has no statewide rent control, so increases are legal as long as they comply with your lease terms and any local ordinances. Rent increases typically take effect when your lease renews.
What if I have a maintenance emergency and the Shandon Group does not respond?
Document your request in writing with the date and time. If the issue affects habitability (no heat, no water, a safety hazard), South Carolina law requires a faster response. Contact the Shandon Group again in writing, and if they still do not respond, you may have grounds to withhold rent or repair-and-deduct, though you should consult a local tenant rights organization first.
How much does it cost to hire the Shandon Group?
Management fees vary based on property type and services. Contact the Shandon Group directly for a quote specific to your property. Compare their fees and services to other management companies in your area to understand the market rate.