What Quality Investment Group Does and How to Evaluate Them

Quality Investment Group is a property management company operating in South Carolina

Quality Investment Group is a property management firm based in South Carolina that handles residential and commercial properties for owners who want to outsource tenant relations, maintenance coordination, and rent collection. Like other property managers in the state, they charge a fee—typically a percentage of monthly rent—in exchange for handling day-to-day operations so owners can step back from active management.

If you own rental property in South Carolina and are considering hiring a manager, or if you are a tenant dealing with Quality Investment Group as your landlord's representative, understanding what they do and how they operate helps you know what to expect and what questions to ask.

Key Takeaways

• Quality Investment Group handles rent collection, maintenance requests, tenant screening, and lease enforcement for property owners across South Carolina.
• Property managers charge a management fee, usually between 8 and 12 percent of monthly rent, plus any costs for repairs or services they arrange.
• As a property owner, you can interview multiple managers and compare their fee structures, services offered, and how they handle emergencies before signing a contract.
• As a tenant, your lease will specify whether the property is managed by an agent, and you should direct maintenance requests and rent payments according to those instructions.
• South Carolina does not require property managers to be licensed, so reputation, references, and a written management agreement are your main tools for evaluating reliability.

What services Quality Investment Group typically provides

Property managers like Quality Investment Group generally handle the operational side of rental ownership. This includes collecting rent from tenants, processing late payments or evictions, responding to maintenance emergencies, coordinating repairs with contractors, and handling tenant complaints or lease violations. They also often screen prospective tenants, prepare leases, and manage the move-in and move-out process.

The specific services vary by contract. Some managers handle only rent collection and basic tenant communication, while others take on full property management including capital improvements, insurance coordination, and financial reporting. Before hiring any manager, property owners should request a detailed list of what is and is not included in their fee, and what additional costs may apply.

How property management fees work in South Carolina

Property managers in South Carolina typically charge a percentage of monthly rent—commonly between 8 and 12 percent, though this varies by market, property type, and the scope of services. A property generating $1,000 per month in rent might cost $80 to $120 per month to manage, paid by the owner, not the tenant.

Beyond the base management fee, owners usually pay separately for repairs, maintenance, contractor services, and any legal costs related to eviction or lease enforcement. Some managers charge additional fees for tenant screening, lease preparation, or emergency after-hours calls. Always ask for a fee schedule in writing before signing a management agreement, and confirm whether costs like repairs are billed at cost or marked up.

Questions to ask before hiring a property manager

If you are a property owner considering Quality Investment Group or any manager, start by asking for references from current clients—ideally owners with properties similar to yours. Ask how long those clients have worked with the manager, whether they renew their contracts, and whether they have had disputes over fees or service quality.

Request a sample lease, a copy of their tenant screening criteria, and their written policy for handling maintenance emergencies. Ask what happens if a tenant stops paying rent, how quickly they respond to maintenance calls, and whether they provide monthly financial statements. Confirm their fee structure in writing and ask whether they carry errors and omissions insurance. South Carolina does not require property managers to be licensed, so a written contract and clear references are your main safeguards.

What tenants should know about managed properties

If your lease states that the property is managed by Quality Investment Group or another firm, rent payments and maintenance requests should go to the manager's office, not directly to the owner. The manager acts as the owner's agent, so they have authority to collect rent, accept maintenance requests, and enforce lease terms on the owner's behalf.

Keep records of all communication with the manager—emails, phone calls, maintenance requests, and rent payments. If a maintenance issue is urgent (a burst pipe, no heat in winter, a security problem), call the manager's emergency line and follow up in writing. If the manager does not respond within a reasonable time, you may have rights under South Carolina's Residential Tenancies Act, but documentation of your requests is essential if you need to pursue a complaint or legal action.

Red flags when evaluating a property manager

Be cautious of managers who cannot provide references, who quote unusually low fees without explaining what services are excluded, or who resist putting their fee structure and service commitments in writing. Avoid managers who collect rent in cash only, who do not provide receipts or monthly statements, or who are slow to respond to maintenance emergencies.

If you are a tenant and your manager is unresponsive to maintenance requests, does not provide a clear way to pay rent, or threatens eviction without following proper legal procedure, document everything and contact a local legal aid organization or the South Carolina Tenants Advocates for guidance. Property managers must follow state law even if they are not licensed.

How to transition if you want to change managers

Property owners can terminate a management agreement if it includes an exit clause or if the contract term expires. Review your agreement for notice requirements—most require 30 to 60 days' written notice. Before switching, coordinate with the new manager on the transition date so there is no gap in rent collection or emergency response.

Tenants do not choose their property manager, but if you have a serious unresolved issue with a manager's conduct, you can file a complaint with the South Carolina Department of Consumer Affairs or seek advice from a tenant rights organization. Document all attempts to resolve the problem with the manager before escalating.

Frequently Asked Questions

Do I have to use a property manager, or can I manage my rental myself?

You can self-manage your rental property in South Carolina. However, you remain responsible for following all state and federal housing laws, including fair housing rules, maintenance standards, and proper eviction procedure. Many owners hire managers to reduce liability and avoid the time commitment, but it is not required.

Can a property manager evict a tenant without going to court?

No. South Carolina requires a court order for eviction. A manager can send a notice to pay or quit, but if the tenant does not comply, the manager must file in magistrate court. Self-help eviction—changing locks, removing belongings, or shutting off utilities—is illegal and can result in damages against the owner.

What if my property manager and I disagree about a repair cost?

Your management agreement should specify how repair decisions are made and at what cost threshold the manager must get your approval. If a dispute arises, request itemized invoices from contractors and compare prices with other quotes. If the manager regularly makes expensive repairs without your consent, that is grounds to terminate the contract.

Is there a state agency that oversees property managers in South Carolina?

South Carolina does not license property managers, so there is no state board to regulate them. The Department of Consumer Affairs handles complaints about unfair or deceptive business practices. If a manager violates fair housing law or tenant rights, you can also file complaints with the U.S. Department of Housing and Urban Development or contact a local legal aid office.

What should I do if a tenant claims the manager is not making repairs?

As a tenant, submit all maintenance requests in writing (email works) and keep copies. If the manager does not respond within a reasonable time, send a follow-up request and note the dates of your previous requests. South Carolina law requires landlords to maintain habitable conditions; if the manager fails to do so, you may have the right to repair and deduct, withhold rent, or break the lease. Consult a tenant rights organization before taking action.