What CH Property Management Does and How to Work With Them
CH Property Management handles residential and commercial properties across South Carolina
CH Property Management is a South Carolina-based company that manages rental properties for landlords and property owners. They handle day-to-day operations like tenant screening, rent collection, maintenance coordination, and lease enforcement. If you are a tenant renting from a property managed by CH, or a landlord considering hiring them, understanding what they do and how to contact them will help you navigate your relationship with them.
CH Property Management operates in multiple South Carolina markets and manages both single-family homes and multi-unit residential buildings, as well as some commercial spaces. Like most property management firms, they sit between the property owner and the tenant, handling the administrative and operational tasks that keep a rental property running.
Key Takeaways
- CH Property Management collects rent, screens tenants, and coordinates maintenance and repairs for property owners across South Carolina.
- Tenants should direct maintenance requests and rent-related questions to CH rather than to the property owner directly.
- Property owners considering CH should understand their fee structure, which typically includes a percentage of monthly rent plus additional charges for specific services.
- You can contact CH Property Management through their main office or by checking your lease or rent payment instructions for the specific contact method your property uses.
What CH Property Management handles for property owners
CH Property Management takes on the operational responsibilities that come with owning rental property. This includes screening potential tenants, collecting monthly rent, handling lease renewals, and managing the eviction process if a tenant stops paying or violates the lease. They also coordinate repairs and maintenance, respond to tenant complaints, and handle the paperwork that comes with property ownership.
For owners with multiple properties or those who live out of state, this service removes the day-to-day burden of being a landlord. CH handles the tenant relationship, which means owners do not have to respond directly to maintenance calls or rent disputes. The company also keeps records of all transactions and communications, which is useful if a dispute ends up in court.
What tenants need to know about CH Property Management
If your lease shows CH Property Management as the managing agent, they are your point of contact for most rental matters. This means you pay rent to them (or to an account they control), submit maintenance requests through them, and communicate lease questions to them rather than to the property owner. Your lease should specify the exact address or online portal where you send rent payments.
Maintenance requests should go to CH in writing—either by email, phone, or through their online portal if they offer one. Keep copies of your requests and any responses. If CH does not respond to a legitimate maintenance issue within a reasonable timeframe, South Carolina law requires landlords (and their agents) to make repairs that affect habitability, such as heating, plumbing, or roof leaks. Document the date you reported the problem and follow up in writing if it is not addressed.
How to contact CH Property Management
The best way to reach CH Property Management depends on which property you are associated with, since they manage multiple locations across South Carolina. Your lease, rent payment coupon, or online rent portal should list the phone number and mailing address for your specific property. Many property management companies now offer online portals where tenants can submit maintenance requests and view account information.
If you cannot find contact information on your lease or rent statement, call directory assistance or search online for "CH Property Management" plus your city or county. You can also ask the property owner directly, though if CH is managing the property, the owner may direct you back to CH for operational questions.
Understanding property management fees and costs
Property management companies charge owners a fee for their services, typically a percentage of the monthly rent collected—often between 8 and 12 percent, though this varies by company and market. Owners may also pay additional fees for tenant screening, lease preparation, eviction proceedings, or emergency maintenance. These fees come out of the owner's pocket, not the tenant's, so they should not appear on your rent bill.
Tenants should never be charged a "property management fee" as part of their rent. If your lease or rent statement includes such a charge, contact CH directly to ask what it covers. Legitimate charges on a tenant's bill are rent, utilities (if the owner pays and bills tenants back), and sometimes a pet fee or parking fee if those were agreed to in the lease.
Maintenance requests and repair responsibilities
When you need a repair, submit the request to CH Property Management in writing—email is often fastest and creates a record. Describe the problem clearly: "Kitchen sink is not draining" is better than "plumbing issue." Include the date you noticed the problem and whether it affects your ability to live safely in the unit (a broken heater in winter is more urgent than a loose cabinet door).
South Carolina law requires landlords to maintain rental properties in habitable condition, which means working heat, electricity, plumbing, and a roof that does not leak. Non-emergency repairs like paint touch-ups or minor cosmetic issues may take longer. If CH does not respond to an urgent repair within a few days, follow up with a second written request and consider contacting the property owner directly as well.
Lease enforcement and rent payment
CH Property Management enforces the lease on behalf of the owner. This means they track whether rent is paid on time, whether pets are allowed, whether the unit is being used as agreed, and whether the tenant is following other lease terms. If you fall behind on rent, CH will typically send a notice before the owner pursues eviction. If you have a lease violation—such as an unauthorized occupant or a pet that was not approved—CH will notify you and give you a chance to correct it.
Rent should be paid to the address or account specified in your lease or on your rent coupon. Late fees and other penalties are governed by your lease and South Carolina law. If you believe a late fee is incorrect or if you have a dispute about rent, contact CH in writing to document your position. Keep records of all rent payments, including cancelled checks or online payment confirmations.
Frequently Asked Questions
Can I pay rent directly to the property owner instead of CH Property Management?
No. If CH is listed as the managing agent on your lease, you must pay rent to them or to the account they specify. Paying the owner directly does not count as payment to CH, and you could still be considered late. Always pay to the address or account shown on your lease or rent coupon.
What should I do if CH Property Management does not respond to my maintenance request?
Follow up in writing within a few days. If the repair affects habitability—no heat, no water, roof leak, broken electrical outlet—send a second request and note that it is urgent. Keep copies of all requests. If CH still does not respond after a week, you may have the right to repair and deduct the cost from rent under South Carolina law, but you must follow the proper legal process first.
Can CH Property Management raise my rent without notice?
No. Rent increases must follow the terms of your lease. If your lease is month-to-month, CH must give you written notice of a rent increase, typically 30 days in advance. If you have a fixed-term lease, the rent cannot change until the lease renews. Check your lease to see what it says about renewal and rent adjustments.
How do I know if CH Property Management is legitimate?
Check your lease and rent payment coupon—both should list CH's contact information and confirm they are the managing agent. You can also contact the South Carolina Department of Labor, Licensing and Regulation to verify that a property management company is registered in the state. Be cautious of anyone claiming to represent CH if they contact you unsolicited.
What happens if I have a dispute with CH Property Management?
Start by putting your complaint in writing and sending it to CH's office address. Keep a copy. If CH does not resolve it, you can file a complaint with the South Carolina Department of Labor, Licensing and Regulation or pursue the matter through small claims court if the amount is within the court's limit. Your lease may also specify a dispute resolution process.