What Assured Property Management Does and How to Work With Them

Assured Property Management handles rentals across South Carolina

Assured Property Management is a property management company operating in South Carolina that handles residential and commercial rental properties on behalf of owners. They manage day-to-day operations including tenant screening, rent collection, maintenance coordination, and lease enforcement. If you are a tenant renting from an owner who uses Assured, or a property owner considering hiring them, understanding what they do and how to contact them will help you navigate the landlord-tenant relationship more effectively.

The company operates across multiple South Carolina markets and manages properties of varying sizes. Like other property managers in the state, they work within South Carolina's landlord-tenant laws, which are outlined in the South Carolina Code of Laws Title 27, Chapter 40. Knowing who manages your property matters because it determines who you contact for repairs, rent payment questions, lease violations, or disputes.

Key Takeaways

• Assured Property Management collects rent, screens tenants, coordinates maintenance, and enforces leases on behalf of property owners across South Carolina.
• Tenants should contact Assured directly for maintenance requests, rent payment instructions, and lease-related questions rather than the property owner.
• Property owners use Assured to outsource management tasks, though they remain legally responsible for compliance with South Carolina housing codes and fair housing laws.
• South Carolina requires property managers to handle security deposits according to state law, including providing itemized deductions within 30 days of move-out.

What Assured Property Management handles for owners

Property owners hire Assured to manage the operational side of renting. This includes advertising vacant units, screening prospective tenants (running background and credit checks), preparing and signing leases, collecting monthly rent, and handling late payments or non-payment. Assured also coordinates maintenance and repairs, manages tenant communication about lease violations, and handles the eviction process if necessary.

Owners pay Assured a management fee, typically a percentage of monthly rent collected, in exchange for these services. This arrangement allows owners who live out of state, own multiple properties, or prefer not to handle tenant relations directly to delegate those responsibilities. However, the property owner remains legally liable for fair housing compliance, building code violations, and other statutory obligations—Assured acts as their agent but does not shield them from liability.

How tenants contact Assured for routine matters

If you rent a property managed by Assured, your lease should specify how to submit maintenance requests, pay rent, and reach management. Most property management companies, including Assured, accept maintenance requests through an online portal, email, or phone line. Rent payment instructions will be in your lease or provided at move-in—some companies use automatic bank transfers, checks mailed to an office address, or online payment systems.

For non-emergency repairs (a leaky faucet, broken cabinet hinge, or appliance malfunction), contact Assured through the method listed in your lease. For emergencies (no heat in winter, active water leak, gas smell, or electrical hazard), call the emergency number provided in your lease or contact local emergency services directly. South Carolina law requires landlords to maintain habitable conditions, so Assured must respond to requests that affect health and safety within a reasonable timeframe.

Security deposit handling and move-out procedures

South Carolina law requires that security deposits be held in a separate account and returned within 30 days of move-out, minus any deductions for unpaid rent or damage beyond normal wear and tear. Assured must provide you with an itemized list of any deductions, including the reason and cost for each one. If Assured deducts money without providing this itemization, or if deductions seem unreasonable, you have the right to dispute them.

Before moving out, document the condition of the unit with photos or video. Walk through with Assured or request a final inspection so you understand what they may charge for. If you disagree with deductions after receiving the itemized list, you can send a written dispute to Assured or pursue the matter in small claims court. Keep all correspondence and receipts related to your tenancy.

Fair housing and tenant rights under Assured management

Assured must follow South Carolina's fair housing laws and federal Fair Housing Act requirements. This means they cannot discriminate based on race, color, religion, sex, national origin, disability, or familial status when screening tenants, setting rent, or enforcing lease terms. If you believe Assured has discriminated against you, you can file a complaint with the U.S. Department of Housing and Urban Development (HUD) or the South Carolina Human Affairs Commission.

Tenants also have the right to a habitable rental unit, which includes working plumbing, heating, cooling, electricity, and a roof free of leaks. Assured cannot retaliate against you for reporting code violations to local housing authorities or for asserting your legal rights as a tenant. Retaliation includes raising rent, decreasing services, or threatening eviction in response to a complaint.

Eviction and lease enforcement

If you fall behind on rent or violate your lease, Assured may initiate eviction proceedings on behalf of the owner. South Carolina requires that Assured (or the owner) provide written notice of the violation and a chance to cure—typically 5 to 10 days for non-payment of rent, depending on the lease terms. If you do not cure the violation, they can file for eviction in magistrate court.

You have the right to appear in court and present your defense. If the court rules in favor of the landlord, you will receive a judgment and a writ of eviction, which gives you time to vacate (usually 10 days). If you cannot pay back rent or resolve the lease violation, you may be removed by the sheriff. Understanding your lease terms and communicating with Assured about problems early can help you avoid eviction.

Finding contact information for Assured Property Management

Your lease, rent payment coupon, or move-in packet should list Assured's phone number, mailing address, and online portal or email for submitting requests. If you have lost this information, contact the property owner directly or check any correspondence you received when you signed the lease. You can also search online for "Assured Property Management South Carolina" along with your city or county to find their local office.

When you contact Assured, have your lease and account number ready. This speeds up their response and ensures they pull up the correct property file. For written matters (disputes, formal complaints, or requests for documentation), send correspondence to their mailing address via certified mail so you have proof of delivery.

Frequently Asked Questions

Can Assured Property Management raise my rent without notice?

No. South Carolina law requires that rent increases be provided in writing, typically 30 days before the new amount takes effect. The notice period may be longer if your lease specifies it. Assured cannot raise rent mid-lease unless the lease itself allows for increases and provides the terms.

What should I do if Assured does not respond to a maintenance request?

Document when you submitted the request and through what method. If the repair affects habitability (heat, water, electricity, roof), send a follow-up email or certified letter stating the problem and requesting a response within 48 hours. If Assured still does not respond, you may have the right to repair-and-deduct or to withhold rent under South Carolina law, but consult a local tenant rights organization first.

Can Assured evict me without going to court?

No. South Carolina requires that all evictions go through magistrate court. Assured cannot lock you out, remove your belongings, or shut off utilities to force you out. Any eviction must follow the legal process, including written notice, a court hearing, and a judgment in the landlord's favor before removal can occur.

How do I dispute a security deposit deduction?

Review the itemized list Assured provided within 30 days of move-out. If you disagree with a deduction, send a written dispute to Assured within a reasonable timeframe, explaining why you believe the charge is unjustified. If Assured does not respond or you remain unsatisfied, you can file a claim in small claims court in your county.

What if I think Assured is violating fair housing laws?

Contact the U.S. Department of Housing and Urban Development (HUD) at 1-800-669-9777 or file a complaint online at hud.gov. You can also contact the South Carolina Human Affairs Commission. Document the alleged violation with dates, names, and details. HUD will investigate and may take action against Assured or the property owner if discrimination is found.