How to Reach Berkeley County Water & Sanitation and Understand Your Service
Contact Berkeley County Water & Sanitation directly for billing, service issues, and account questions
Berkeley County Water & Sanitation serves customers in Berkeley County with drinking water and wastewater services. If you have questions about your bill, need to report a leak, want to start or stop service, or have concerns about water quality, you contact the utility directly rather than going through a county office.
The main customer service line is 843-761-8500. You can reach them during business hours to speak with someone about your account. For after-hours emergencies—like a major water main break or sewage backup affecting your home—call the same number and follow the prompts for emergency dispatch.
You can also visit their office in person at 311 Highmarket Street, Moncks Corner, SC 29461 to handle account matters, pay a bill, or ask questions face-to-face. Many customers find it faster to call ahead if you need a specific service, so staff can have your account ready.
Key Takeaways
- Call 843-761-8500 during business hours for billing questions, service requests, or to report water or sewer problems.
- The same number has an after-hours emergency option for urgent issues like water main breaks or sewage backups.
- You can visit the office at 311 Highmarket Street in Moncks Corner to handle account matters in person.
- Berkeley County Water & Sanitation handles both drinking water and wastewater service for the county.
- Your bill and account details are managed through the utility, not through county government offices.
What Berkeley County Water & Sanitation covers
The utility provides drinking water to homes and businesses across Berkeley County and manages the wastewater system that collects and treats sewage. If you live in the service area, your water comes from their treatment plants and your sewage goes to their facilities for processing before it returns to the environment.
Service coverage includes the unincorporated areas of Berkeley County as well as some municipalities within the county. If you are unsure whether you are in their service area, call the customer service line and they can confirm based on your address.
How to pay your Berkeley County Water & Sanitation bill
You can pay your bill several ways. The most direct method is to call customer service at 843-761-8500 and ask about payment options, or visit the office in person with a check or card. Many utilities also accept online payments through their website or allow automatic monthly withdrawals from your bank account.
Ask about budget billing if your water and sewer costs vary significantly by season—some utilities offer a plan that spreads your annual costs evenly across twelve months so your bill stays roughly the same each month.
Reporting water quality concerns or service problems
If your water looks discolored, smells unusual, or tastes off, call 843-761-8500 right away. Describe what you are noticing and where in your home the problem appears. The utility tracks these reports and investigates whether the issue is in their system or in your home's plumbing.
For service interruptions—no water coming out of your taps—call the same number. They can tell you whether work is planned in your area or whether the problem is specific to your property. If you smell sewage or see sewage backing up into your home or yard, report it as an emergency.
Starting or stopping water and sewer service
When you move into a home in Berkeley County's service area, contact the utility to start service in your name. You will need to provide your address, move-in date, and identification. They will set up your account and tell you when service will be active.
If you are moving out, call to request disconnection on your move-out date. Stopping service before you leave protects you from being billed for water used after you have gone. Ask whether you need to schedule a final meter reading or if they can do it remotely.
Understanding your water bill
Your bill shows the amount of water you used (measured in gallons), the charge for that water, and the charge for wastewater service. Some bills also include fees for stormwater management or other services depending on your location within the county.
If your bill seems unusually high, it often means either higher-than-normal usage (check for running toilets or leaks) or a meter reading error. Call customer service to discuss the bill—they can compare it to your history and help you figure out what changed.
Frequently Asked Questions
What do I do if I think I have a water leak?
Call 843-761-8500 to report it. If the leak is on your property side of the meter, you are responsible for the repair, but the utility can help you understand where the problem is. If the leak is on their side, they will send someone to fix it at no cost to you.
Can I get a discount on my water bill?
Contact the utility directly to ask about any programs for low-income households, seniors, or customers with medical needs. Availability and terms vary, so speaking with customer service is the fastest way to learn what may be available in your situation.
How often is my meter read?
Call 843-761-8500 to ask about the meter reading schedule for your area. Most utilities read meters monthly, but the exact timing depends on your location within the service territory.
What if I cannot pay my bill on time?
Contact the utility as soon as you know you will be late. Many water companies offer payment plans or can discuss options before service is disconnected. Calling early gives you more options than waiting until a disconnection notice arrives.
Is my tap water safe to drink?
Berkeley County Water & Sanitation tests drinking water regularly to meet state and federal safety standards. If you have concerns about water quality or want information about what is in your water, call 843-761-8500 and ask for a water quality report or testing information.