How Waste Pro USA Handles Trash and Recycling in South Carolina

What Waste Pro USA does in South Carolina

Waste Pro USA is a private waste collection company that picks up residential trash, recycling, and yard waste across parts of South Carolina. They operate in several counties and municipalities, handling curbside collection on a weekly schedule for most customers. Unlike municipal waste departments, Waste Pro is a for-profit company, so service areas, rates, and what they accept vary by location.

If you live in a Waste Pro service area, you typically receive a roll cart for trash and a separate container for recyclables. The company collects both on the same day each week. Yard waste—grass clippings, leaves, branches—goes in a separate bin or bag, depending on your local contract terms. Waste Pro then transports these materials to sorting facilities, landfills, or recycling centers.

Key Takeaways

• Waste Pro USA serves specific counties and cities in South Carolina, so you need to confirm whether your address is in their service area before signing up.
• Most Waste Pro customers receive three separate containers: one for trash, one for recyclables, and one for yard waste, all collected on the same weekly day.
• Rates depend on your location and the level of service you choose, and you can contact Waste Pro directly or check your city or county website to learn what your area charges.
• Waste Pro accepts standard recyclables like paper, cardboard, plastics, and metals, but specific rules about what goes in the recycling bin vary by location.
• You can request service changes, report missed pickups, or ask about bulk item collection by calling Waste Pro's customer service line or using their online account portal.

Which South Carolina areas Waste Pro serves

Waste Pro operates in multiple South Carolina counties, but not statewide. Service areas include parts of Beaufort, Jasper, Colleton, and Hampton counties in the Lowcountry, as well as sections of other regions. The company does not serve all neighborhoods within those counties—coverage is often limited to specific municipalities or unincorporated areas under contract with local governments.

To find out whether Waste Pro serves your address, visit the Waste Pro USA website and use their service area locator tool, or call their customer service number. You can also contact your city or county public works department, which can tell you which waste company has the contract for your area. If Waste Pro does not serve you, your local government can direct you to the company that does.

What you can put in Waste Pro recycling bins

Waste Pro accepts standard household recyclables: paper and cardboard, aluminum and steel cans, plastic bottles and containers, and glass bottles and jars. However, the exact rules—such as whether lids should be removed, whether items need to be rinsed, or whether certain plastics are accepted—vary by location. Some Waste Pro service areas use single-stream recycling, meaning you can mix all recyclables in one bin; others require you to separate materials.

Items that typically do not go in Waste Pro recycling bins include plastic bags, Styrofoam, food waste, hazardous materials, and electronics. Plastic bags jam the sorting equipment at recycling facilities, so they should go in your trash instead. If you have large quantities of recyclables, electronics, or items Waste Pro does not accept, ask your local city or county about special collection events or drop-off locations.

How to set up or change Waste Pro service

If Waste Pro serves your area and you want to start service, contact them directly by phone or through their website. You will need to provide your service address, and they will confirm availability and quote you a rate. Most new customers receive their first pickup within one to two weeks of signing up. You can also manage your account online—paying bills, scheduling service changes, or reporting issues—through the Waste Pro customer portal.

If you need to pause service, cancel, add yard waste collection, or request a larger trash bin, call Waste Pro's customer service line or log into your online account. Changes typically take effect within a few business days. If you move within a Waste Pro service area, you can transfer your service to your new address by updating your account information.

Reporting missed pickups and service problems

If Waste Pro misses your collection day, report it as soon as possible through their website or by phone. Most companies will pick up missed materials within 24 hours if you report the issue before a certain time (usually early morning). Keep your account number and service address handy when you call. If pickups are consistently missed, ask about service credits or adjustments to your bill.

For other service issues—a damaged bin, questions about what can be recycled, or concerns about billing—contact Waste Pro's customer service. They can answer questions about your specific service area's rules and help resolve disputes. If you have a complaint that Waste Pro does not resolve, you can also contact your city or county public works department, which oversees the waste contract.

Bulk items and special waste collection

Waste Pro may offer bulk item pickup for large household goods like furniture, appliances, or construction debris, but availability and fees vary by location. Some service areas include bulk pickup as part of regular service; others charge an extra fee or require you to schedule a separate appointment. Contact Waste Pro to ask whether bulk collection is available in your area and what items may have access to.

For hazardous waste—paint, batteries, motor oil, pesticides, or cleaning chemicals—Waste Pro does not accept these in regular trash or recycling. Instead, your city or county usually holds hazardous waste collection events several times a year, or maintains a permanent drop-off facility. Check your local government's website or call their public works department to find out when and where you can drop off hazardous materials safely.

Understanding Waste Pro rates and billing

Waste Pro's rates depend on your location, the size of your containers, and the services you choose. A basic trash-and-recycling package costs less than a package that includes yard waste collection. Rates also vary between municipalities because each city or county negotiates its own contract with Waste Pro. You can find your area's rates by calling Waste Pro, checking your city or county website, or looking at a sample bill if you are considering the service.

Most customers pay monthly, and bills are sent by mail or email. You can pay online, by phone, or by mail. If you have questions about your bill—such as why a charge appeared or whether you are may be able to access for a discount—contact Waste Pro's billing department. Some areas offer discounts for seniors or low-income households; ask whether your location participates in such programs.

Frequently Asked Questions

How do I know if Waste Pro serves my address?

Use the service area locator on the Waste Pro USA website, or call their customer service line with your street address. You can also contact your city or county public works department, which can tell you which waste company has the contract for your area.

What should I do if my recycling bin is full before pickup day?

Contact Waste Pro to request a second recycling bin or a larger container. You can also reduce what you put in the bin by flattening cardboard boxes and crushing cans. Do not overfill the bin, as this can prevent the collection truck from emptying it properly.

Can I recycle plastic bags in my Waste Pro bin?

No. Plastic bags jam the sorting equipment at recycling facilities. Put plastic bags in your trash bin instead. If you have many plastic bags, some grocery stores and retailers accept them for recycling at their customer service desks.

What happens if Waste Pro picks up something they should not have?

If hazardous materials or non-recyclables end up in a Waste Pro bin by mistake, contact them to report it. They can provide guidance on how to handle the item properly in the future. For future pickups, double-check what your local area accepts before placing items in your bins.

Does Waste Pro offer discounts for seniors or low-income customers?

Some Waste Pro service areas offer discounts, but this varies by location and local contract terms. Contact Waste Pro directly or check your city or county website to learn whether your area has a discount program and how to request it.