What That Guy TSS Does and When to Call Them for Computer Help

That Guy TSS is a local computer repair shop in South Carolina

That Guy TSS is an independent IT services and computer repair business serving South Carolina. They handle hardware repairs, software troubleshooting, virus removal, data recovery, and general tech support for both personal computers and small business systems. The shop works on Windows and Mac machines, and can diagnose problems over the phone or in person depending on what you need.

The business operates as a local alternative to big-box repair chains. They focus on direct customer service rather than mail-in repair centers, which means you can often speak with a technician about your specific problem and get a timeline for fixes before leaving your machine with them.

Key Takeaways

• That Guy TSS handles common repairs like virus removal, hardware replacement, software installation, and data recovery for Windows and Mac computers.
• You can contact them by phone to describe your problem and get an estimate before committing to an in-person visit or leaving your computer with them.
• Local repair shops like That Guy TSS often charge by the hour or by the job, depending on the type of work, so asking about pricing upfront helps you budget.
• They serve both individual customers and small businesses, so whether you need personal tech support or help with an office network, they may be able to handle it.

Common repairs That Guy TSS handles

Virus and malware removal is one of the most frequent requests. If your computer is running slowly, showing pop-ups, or behaving strangely, a technician can scan the system, remove infections, and install or update antivirus software to prevent future problems.

Hardware repairs include replacing failing hard drives, upgrading RAM, fixing power supplies, repairing keyboards or screens, and replacing batteries in laptops. If your machine won't turn on or makes unusual noises, a technician can diagnose whether the problem is a failing component or something software-based.

Data recovery is available if you've accidentally deleted files, your hard drive has failed, or your computer won't boot. Recovery success depends on how the data was lost and how long ago, so calling early gives you the best chance of retrieving important files.

Software support includes installing operating systems, setting up new machines, transferring files from an old computer to a new one, and troubleshooting programs that won't run or keep crashing.

How to contact That Guy TSS and what to expect

Start by calling to describe your problem. A technician can often give you a preliminary diagnosis over the phone and let you know whether the issue is something they can fix quickly or something that requires hands-on work. They can also tell you whether you should bring the machine in or whether they offer remote support for certain problems.

If you need to bring your computer in, ask about their current turnaround time. Repair shops vary widely depending on how busy they are and how complex your problem is. Some fixes take a few hours; others take several days if parts need to be ordered or if data recovery is involved.

Have your machine's basic information ready when you call: the operating system (Windows or Mac), how old the computer is, and a clear description of what's happening. The more specific you can be about when the problem started and what you were doing when it occurred, the faster a technician can narrow down the cause.

Pricing and payment for computer repair

Repair shops typically charge either an hourly rate for diagnostic and labor time, a flat fee for specific services like virus removal, or a combination of both. Hardware parts like hard drives or RAM are usually charged separately from labor. Ask for a quote before authorizing any work so you know what to expect.

Some shops offer a free or low-cost initial diagnosis to identify the problem, then give you a price for the actual repair. This lets you decide whether to proceed without being charged for the time spent figuring out what's wrong.

Payment methods vary by shop. Most accept cash, credit cards, and debit cards. Some may require payment upfront for parts or a deposit before beginning work, especially for data recovery or expensive repairs.

When to choose a local repair shop over other options

Local shops like That Guy TSS are useful when you need fast turnaround, want to talk directly to the person working on your machine, or have a problem that's too complex or urgent for mail-in services. If your computer won't start and you need it back within a day or two, a local shop is usually faster than shipping it somewhere.

They're also a good choice if you're uncomfortable leaving your computer with a large chain or sending it across the country. You can ask questions, get updates on progress, and pick up your machine yourself when it's done.

For ongoing support—like regular maintenance, network setup for a small office, or help choosing new equipment—a local IT shop can become a reliable resource you know and trust.

What to do before you call

Back up any important files if your computer is still working. If you can access your data, copy it to an external drive or cloud storage. This protects your information in case the repair requires wiping the hard drive or if something unexpected happens.

Write down any error messages you've seen, note when the problem started, and describe exactly what the computer does (or doesn't do). This information helps a technician diagnose faster and more accurately.

If your computer won't turn on at all, don't keep trying to force it. Repeated restart attempts can sometimes make hardware problems worse. Let the technician handle it instead.

Frequently Asked Questions

How long does a typical computer repair take?

It depends on the problem. A virus scan and removal might take a few hours. A hard drive replacement could take a day or two if the part needs to be ordered. Data recovery can take several days. Call ahead to ask about the current timeline for your specific issue.

Will the repair shop back up my files before working on my computer?

Many shops will back up your data before starting major repairs, but ask when you drop off your machine. If data recovery is the problem, they'll handle that as part of the service. Always mention if you have files you're worried about losing.

What should I do if my computer has a virus?

Stop using it for sensitive tasks like banking or passwords. Unplug it from the internet if possible. Call That Guy TSS and describe what you're seeing—pop-ups, slow performance, unexpected programs. They can advise whether to bring it in or whether they can help remotely.

Can they help if I'm locked out of my computer or forgot my password?

Yes, technicians have tools to reset passwords or regain access to Windows and Mac systems. Bring proof of ownership (like your receipt or ID matching the computer's registration) so they know you're the legitimate owner.

Do they work on laptops and tablets, or just desktop computers?

Most local repair shops work on laptops. Tablet and phone repair varies by shop. Call to ask whether That Guy TSS handles the specific device you need fixed.