McCoy Moving & Storage: What to Know Before You Hire Them

McCoy Moving & Storage is a South Carolina-based moving company with locations in Charleston and the Lowcountry

McCoy Moving & Storage operates as a regional mover serving South Carolina, primarily the Charleston area and surrounding coastal communities. The company handles residential moves, commercial relocations, and storage services. They are based in South Carolina and work with local customers planning moves within the state or out of state.

Like any moving company, McCoy operates on a pricing model that depends on the distance of your move, the volume of items being transported, and the services you select. Before hiring any mover, you should understand what questions to ask, what to expect during the process, and how to protect yourself as a customer.

Key Takeaways

• McCoy Moving & Storage is a South Carolina company with a presence in Charleston and the Lowcountry region.
• Moving costs vary based on distance, the amount of belongings, and which services you choose, so getting a detailed estimate is essential before committing.
• You should verify that any mover you hire is properly licensed and insured, and understand the difference between binding and non-binding estimates.
• Reading customer reviews and asking for references helps you understand what past customers experienced with the company's service and professionalism.
• Knowing what to expect on moving day—timing, payment terms, and damage procedures—prevents surprises and protects your belongings.

How to get a moving estimate from McCoy

Contact McCoy Moving & Storage directly to request an estimate. Most moving companies offer estimates in two ways: an in-home survey where a representative visits your current location to assess the volume of items, or a phone or virtual estimate based on your description. An in-home estimate is typically more accurate because the estimator can see exactly what you are moving and identify any items that require special handling.

When you receive an estimate, ask whether it is binding or non-binding. A binding estimate means the price quoted is the price you pay, regardless of the actual weight or volume (assuming nothing changes about your move). A non-binding estimate means the final cost may be higher if the actual shipment weighs more or takes longer than estimated. Understanding this distinction protects you from unexpected bills after the move is complete.

Request a written estimate that includes all services: packing, loading, transportation, unloading, and any storage fees. The estimate should also specify what is and is not included—for example, whether they pack dishes and fragile items, whether they disassemble furniture, and whether they move items like pianos or safes that require special equipment.

What to verify before hiring

Before signing a contract with any mover, confirm that the company is properly licensed and insured. In South Carolina, interstate movers must be registered with the Federal Motor Carrier Safety Administration (FMCSA) and have a USDOT number. You can verify this information on the FMCSA website by searching the company name or USDOT number. Intrastate movers (those operating only within South Carolina) are regulated by the South Carolina Public Service Commission.

Ask McCoy Moving & Storage for proof of insurance coverage. The company should carry liability insurance to cover damage to your belongings during the move. Request the name of their insurance provider and a certificate of insurance. This protects you if something breaks or goes missing during transport.

Read online reviews on Google, the Better Business Bureau, and moving-specific sites. Look for patterns in what customers say about punctuality, professionalism, and how the company handled damage claims. A few negative reviews are normal for any business, but repeated complaints about the same issue—such as hidden charges or damaged furniture—are a red flag.

Understanding pricing and payment terms

Moving costs depend on several factors: the distance from your current home to your new one, the total weight or volume of your belongings, the time of year (summer moves are typically more expensive), and the specific services you request. A local move within Charleston costs less than a move to another state. A move that includes packing, unpacking, and storage will cost more than a move where you pack yourself.

Ask McCoy what payment methods they accept and when payment is due. Some movers require a deposit to reserve your moving date, with the balance due on moving day. Others may offer payment plans. Clarify whether the estimate includes taxes and any additional fees, such as charges for stairs, long carries, or elevator reservations in apartment buildings.

If the final bill differs significantly from the estimate, ask for an itemized breakdown explaining the difference. This helps you understand whether the increase is due to additional services you requested, items you added to the move, or other legitimate factors.

What happens on moving day

On the day of your move, the crew should arrive within the time window you agreed upon. Before they begin loading, walk through your home with the crew leader and point out any items that require special care. Take photos or video of valuable items and their condition before the move begins. This creates a record in case you need to file a damage claim later.

Ask the crew to use blankets and padding on furniture and to secure items in the truck so they do not shift during transport. You have the right to be present during loading and unloading, and you should inspect items as they are unloaded at your new home. If you notice damage, document it immediately with photos and inform the crew before they leave.

Keep your original estimate and any written agreements with you on moving day. Have the crew sign a bill of lading—a document that lists all items being transported and notes any pre-existing damage. This protects you if a dispute arises later about what was moved or the condition of your belongings.

Storage options and how they work

McCoy Moving & Storage offers storage services for customers who need temporary or long-term space for their belongings. Storage may be necessary if your new home is not ready when you move out of your current one, or if you are downsizing and need time to decide what to keep. Storage units are typically climate-controlled to protect furniture and other items from heat, humidity, and temperature swings common in South Carolina's coastal climate.

Ask about storage rates, which are usually quoted as a monthly fee. Confirm what is included in the storage cost—for example, whether the company provides boxes and packing materials, whether you can access your items during storage, and whether there are additional fees for retrieval or redelivery. Understand the contract terms, including how long you can store items and what happens if you need to extend the storage period.

Handling damage claims and disputes

If items arrive damaged or go missing, report the damage to McCoy in writing as soon as possible. Most moving companies have a time limit—often 30 days—for filing a damage claim. Provide photos of the damaged items, the original estimate, and the bill of lading. Include receipts or proof of the item's value if you have them.

The mover's liability for damage is typically limited by law. Standard liability covers a small amount per pound of damaged goods, which may not equal the item's replacement cost. You can purchase additional coverage—called full-value protection or released-value protection—to increase the mover's liability. Ask McCoy about these options when you receive your estimate, because you usually must purchase additional coverage before the move, not after damage occurs.

If you and the mover disagree about the value of damaged items or whether the damage was the mover's responsibility, you may be able to file a complaint with the South Carolina Public Service Commission or pursue the claim through small claims court. Keep all documentation related to your move and any damage.

Questions to ask before you book

Before committing to McCoy Moving & Storage, ask these questions: Are you licensed and insured? Can you provide references from recent moves? What is included in your estimate, and what costs extra? Do you offer binding or non-binding estimates? What is your damage claim process, and what is the time limit for filing? Can you accommodate my moving date, or do you have availability? What happens if I need to reschedule or cancel?

Also ask whether the company handles specialty items like pianos, artwork, or antiques, and whether they charge extra for these services. If you have stairs, narrow hallways, or other access challenges at either location, mention them when requesting an estimate so the cost reflects the actual difficulty of your move.

Frequently Asked Questions

How do I know if McCoy Moving & Storage is licensed?

If McCoy handles interstate moves, search for their USDOT number on the Federal Motor Carrier Safety Administration website. For intrastate moves within South Carolina, contact the South Carolina Public Service Commission to verify their license. Always ask the company directly for proof of licensing and insurance before hiring them.

What is the difference between a binding and non-binding estimate?

A binding estimate locks in the price you pay, even if the actual weight or volume differs from the estimate. A non-binding estimate is an educated guess, and your final bill may be higher. Binding estimates protect you from surprise costs, but they are sometimes higher upfront because the mover assumes the risk of underestimating.

Can I file a damage claim after the movers leave?

Yes, but you must act quickly. Most moving companies require damage claims within 30 days of delivery. Document damage with photos, keep your bill of lading and estimate, and submit your claim in writing. If the mover denies your claim or you disagree with their offer, you can pursue the matter through small claims court or file a complaint with the South Carolina Public Service Commission.

What should I do if the final bill is much higher than the estimate?

Ask for an itemized breakdown of all charges. If you received a binding estimate, the price should not exceed what was quoted unless you added services or items after the estimate was provided. If you received a non-binding estimate, the final cost may be higher, but the mover should explain why. Review your contract and the original estimate to understand whether the increase is justified.

Do I need to purchase additional insurance for my move?

Standard mover liability is limited and may not cover the full replacement cost of damaged items. If you have valuable belongings, ask McCoy about full-value protection or released-value protection when you receive your estimate. These options increase the mover's liability and your protection, but they cost extra and must usually be purchased before the move begins.