Kelly Moving: What to Know Before You Hire Them

Who Kelly Moving Is and What They Do

Kelly Moving is a household goods moving company based in South Carolina that handles residential relocations within the state and to other parts of the country. They transport furniture, boxes, and personal belongings from one home to another, offering services that range from local moves to long-distance transport. The company operates out of the Lowcountry region and has been part of South Carolina's moving landscape for years.

Like other moving companies, Kelly Moving typically charges based on the weight of your belongings, the distance traveled, and the complexity of the move. They may offer options such as full-service moving (where movers pack, load, transport, and unload) or partial services where you handle some tasks yourself. Understanding what each service includes—and what it costs—matters before you commit to hiring them.

Key Takeaways

• Kelly Moving is a South Carolina-based residential moving company that handles local and long-distance moves.
• Moving costs depend on the weight of your items, distance, and the level of service you choose, so getting a written estimate is essential before booking.
• You should compare Kelly Moving's rates and services with other movers in your area to understand your options and pricing.
• Before hiring any moving company, verify their licensing, check customer reviews, and confirm what is included in their quoted price.

Getting a Quote and Understanding Pricing

Most moving companies, including Kelly Moving, offer free estimates. An estimate typically involves a representative visiting your home to see what you're moving, or you can describe your belongings over the phone or through an online form. The estimate should be in writing and should spell out what services are included, what the cost covers, and whether there are additional fees for things like stairs, long carries, or weekend moves.

Pricing varies widely depending on how much you're moving and how far. A move across Charleston will cost far less than a move to another state. Ask Kelly Moving whether their quote is binding (meaning the price won't change) or non-binding (meaning the final bill could be higher if they discover more items than expected). Also ask about payment terms—when they expect payment and whether they accept credit cards, checks, or other methods.

What to Ask Before You Book

Before you hire Kelly Moving or any moving company, ask these specific questions: Are you licensed and insured? What happens if my belongings are damaged during the move? Do you pack items, or do I pack them myself? What is included in your quoted price, and what costs extra? How many movers will show up, and how long do you estimate the move will take?

Also ask about their cancellation policy. If you need to reschedule or cancel, what are the terms? Some companies charge a fee if you cancel within a certain number of days. Find out whether they require a deposit to hold your moving date, and if so, whether that deposit is refundable if you cancel.

Checking References and Reviews

Before hiring Kelly Moving, search for customer reviews online. Google, Yelp, and the Better Business Bureau (BBB) all host reviews where past customers describe their experiences. Look for patterns: Do people mention that movers arrived on time? Did items arrive undamaged? Were there surprise charges? One negative review might be an outlier, but multiple complaints about the same issue—like damaged furniture or hidden fees—should raise a red flag.

Ask Kelly Moving directly for references from recent moves. A reputable company should be willing to provide names and phone numbers of customers who can speak to their experience. When you call a reference, ask specific questions: Did the movers show up when promised? Was the price what you were quoted? Would you hire them again?

Insurance and Liability Coverage

Moving companies are required by law to carry liability insurance, which covers damage to your belongings during the move. However, the amount of coverage varies. Basic coverage (sometimes called "released value") typically pays only a small amount per pound of damaged items—often just a few dollars per pound. If you have valuable furniture, artwork, or electronics, this coverage may not be enough.

Ask Kelly Moving what their standard liability coverage includes and whether you can purchase additional insurance (called "full value protection" or "declared value coverage") for an extra fee. Full value protection usually means the company will either repair the item, replace it, or pay you its full value if it's damaged beyond repair. Get this in writing so you know exactly what is covered and what is not.

Preparing for Moving Day

Once you've booked Kelly Moving, start preparing weeks in advance. Sort through your belongings and decide what you're taking, what you're selling, and what you're donating. The less you move, the lower your bill will be. If Kelly Moving is packing for you, clear out closets, drawers, and cabinets so they can access everything. If you're packing yourself, use sturdy boxes, label them clearly with their contents and which room they belong in, and pack heavy items in small boxes and light items in large boxes.

A few days before the move, confirm the appointment with Kelly Moving. Verify the date, time, and address where the movers will arrive. Make sure someone will be home to let them in and to answer questions about where items should go in your new home. On moving day, do a final walk-through of your old home to make sure nothing is left behind, and check items as they're loaded to spot any obvious damage before the truck leaves.

After the Move Is Complete

When the movers arrive at your new home, watch as they unload and place furniture where you want it. Check items for damage right away—don't wait days or weeks. If you notice damage, document it with photos and report it to Kelly Moving in writing as soon as possible. Most moving companies have a time limit (often 30 days) for filing damage claims, so don't delay.

Keep all paperwork from the move: your estimate, the bill of lading (the document that lists what was moved), the final invoice, and any photos of damage. These documents are important if you need to file a claim or dispute a charge on your bill.

Frequently Asked Questions

How much does Kelly Moving cost?

Cost depends on how much you're moving, how far, and what services you choose. Local moves are cheaper than long-distance moves. The only way to know the price for your specific move is to contact Kelly Moving and request a written estimate based on your belongings and destination.

Can I pack my own boxes, or does Kelly Moving pack everything?

Most moving companies offer both options. You can pack yourself to save money, or you can pay Kelly Moving to pack for you. Ask which option they offer and what the cost difference is when you request your estimate.

What if something gets damaged during the move?

Moving companies carry liability insurance that covers damage. However, the amount they pay depends on the type of coverage you have. Ask Kelly Moving about their standard coverage and whether you can purchase additional protection for valuable items.

How far in advance should I book Kelly Moving?

Booking several weeks ahead gives you more flexibility in choosing your moving date, especially if you're moving during peak season (spring and summer). However, you can sometimes book with shorter notice depending on their availability.

What should I do if I'm charged more than my estimate?

Ask Kelly Moving for an itemized invoice that explains every charge. If the final bill is significantly higher than your written estimate and you have a binding estimate, you may be able to dispute the charge. Keep all paperwork and contact them in writing if you believe you were overcharged.