What to Expect When Working With Ketchum Roofing & Windows in South Carolina

Ketchum Roofing & Windows handles residential and commercial roof replacement, repair, and window installation across South Carolina

Ketchum Roofing & Windows is a South Carolina-based contractor that works on both residential homes and commercial buildings. The company handles roof replacement, roof repair, and window installation—the three services most homeowners and business owners need when their roof or windows fail or age out. They operate across multiple counties in South Carolina, so availability depends on your location within the state.

Like any roofing contractor, Ketchum works on a project basis: you contact them, they send someone to look at the damage or wear, they give you a price, and if you accept, they schedule the work. The timeline from first contact to completion varies by job size and current demand. Understanding what the process looks like and what to prepare before they arrive helps the project move smoothly.

Key Takeaways

• Ketchum Roofing & Windows handles roof repair, roof replacement, and window installation for homes and businesses throughout South Carolina.
• The first step is contacting them directly to request an inspection; they will assess the damage or wear and provide a written estimate.
• Roof replacement typically takes longer than repair and may require permits depending on your county and the scope of work.
• Getting multiple estimates from different contractors before choosing one helps you compare pricing and understand what work is actually necessary.
• Ask about warranty terms on both materials and labor before signing a contract, as these vary by contractor and job type.

How to contact Ketchum for an inspection

Start by calling or visiting their website to request an inspection. Most roofing contractors, including Ketchum, will send someone to your property to look at the roof or windows in question. Bring any photos you have of damage—leaks, missing shingles, cracked windows—so the inspector knows what to focus on.

Be ready to describe when you first noticed the problem and whether weather (high winds, hail, heavy rain) triggered it. This information helps the inspector determine whether the damage is recent or part of normal wear. If you have homeowner's insurance, ask whether the damage might be covered; some contractors can help you file a claim, though this varies by company.

What a roof replacement involves

A full roof replacement means removing the old roofing material down to the decking, inspecting the structure underneath, and installing new shingles, flashing, and underlayment. The job typically takes one to three days depending on roof size and complexity. Weather can delay the work—roofers cannot safely work in heavy rain or high winds.

Before work begins, ask Ketchum whether your county requires a roofing permit. South Carolina counties vary on this requirement. If a permit is needed, the contractor usually handles obtaining it, though this adds time to the project start date. Permits typically cost between $50 and $200 depending on your county, and this cost may or may not be included in the estimate they give you—ask directly.

On the day work starts, plan for noise and activity. Roofers use power tools, move materials across your roof, and may need access to your attic or interior walls. If you have pets or young children, arrange for them to be elsewhere during the work day. Ask the crew where to park and whether they need water or bathroom access.

What roof repair covers and when it makes sense

Roof repair addresses specific problems: replacing missing or damaged shingles, sealing leaks, fixing flashing around chimneys or vents, or patching small holes. Repair is faster and cheaper than replacement and makes sense when damage is localized and your roof is still relatively young (under 15 years old for asphalt shingles).

If your roof is over 20 years old, has multiple leak spots, or shows widespread wear, replacement is usually the better choice even if repair seems cheaper upfront. A roof nearing the end of its life will need repeated repairs, and each one costs money. Ask Ketchum whether they recommend repair or replacement based on what they see during inspection.

Window installation and what to prepare

Window replacement involves removing the old window frame and sash, preparing the opening, and installing new windows. The job is less disruptive than roofing but still requires the crew to access both the interior and exterior of your walls. Installation typically takes one to two days for a full-house window project, depending on how many windows you are replacing.

Before the crew arrives, clear the area around each window—move furniture, plants, and decorations away from the walls. Let them know if any windows are difficult to access (blocked by heavy furniture or landscaping) so they can plan accordingly. Ask whether they will remove old windows and haul them away or whether you need to arrange disposal.

Comparing estimates and understanding pricing

Get written estimates from at least two or three roofing contractors before deciding. Estimates should include the scope of work (what is being replaced or repaired), materials (shingle type, brand, color), labor costs, and timeline. If one estimate is significantly lower than others, ask why—it may reflect a difference in materials, warranty, or the contractor's overhead, or it may signal a contractor cutting corners.

Ask each contractor about warranty. Material warranties (from the shingle or window manufacturer) typically run 20 to 30 years for asphalt shingles and vary for other materials. Labor warranties (the contractor's may provide on their workmanship) usually run one to ten years. These terms matter if something fails shortly after installation. Get the warranty details in writing before you sign.

Questions to ask before hiring

Before committing to Ketchum or any contractor, ask whether they are licensed and insured. South Carolina requires roofing contractors to hold a license; verify this through the South Carolina Department of Labor, Licensing and Regulation. Ask for proof of liability insurance and workers' compensation insurance—this protects you if someone is injured on your property.

Ask about their payment schedule. Most contractors ask for a deposit (often 25 to 50 percent) upfront, with the balance due upon completion. Some ask for payment in stages as work progresses. Avoid contractors who demand full payment before starting work. Ask when they can schedule the job and whether weather or supply delays might push the date.

Frequently Asked Questions

How long does a roof replacement take?

Most residential roof replacements take one to three days, depending on roof size, pitch, and complexity. Weather delays are common—roofers cannot work safely in rain or high winds. Ask the contractor for a realistic timeline based on your specific roof and current weather patterns in your area.

Do I need a permit for roof repair or replacement?

Permit requirements vary by South Carolina county. Some require permits for any roofing work; others only for replacement. Ask Ketchum during the inspection whether a permit is needed for your job. If one is required, the contractor usually handles the paperwork, though this may add a week or two to the project start date.

What should I do if my roof leaks during a storm?

Call a roofer immediately to document the damage. Take photos and videos of water intrusion, wet insulation, or stains on ceilings and walls. Contact your homeowner's insurance to report the damage. Many contractors, including roofing companies, can help you file a claim or provide documentation the insurance company needs.

Can I replace just a few windows instead of all of them?

Yes. Partial window replacement is common when only certain windows are damaged, drafty, or outdated. Ask the contractor whether replacing some windows now and others later affects pricing or warranty. Mixing old and new windows is fine functionally, though it may look inconsistent from the outside.

What is the difference between architectural and 3-tab shingles?

Architectural (or dimensional) shingles are thicker, more textured, and typically last longer than 3-tab shingles. They cost more upfront but often come with longer warranties and a more finished appearance. Ask Ketchum what shingle types they recommend for your climate and budget, and compare warranty terms between options.