Hatcher Roofing & Maintenance: What to Know Before You Call

What Hatcher Roofing & Maintenance does

Hatcher Roofing & Maintenance is a South Carolina-based roofing contractor that handles new roof installation, repair, and maintenance work for residential and commercial properties. The company operates across multiple counties in the state and works with standard roofing materials including asphalt shingles, metal, and other common systems.

Like any roofing contractor, Hatcher takes on jobs ranging from storm damage repair to routine maintenance and full roof replacements. Before calling any roofing company—including Hatcher—you should know what to expect from the process, what questions to ask, and how to protect yourself during the work.

Key Takeaways

• Get at least two or three written estimates from different contractors before deciding, so you can compare price, materials, and timeline.
• Ask whether the contractor is licensed and insured in South Carolina, and request proof before work begins.
• A detailed written contract should specify the roofing material, labor cost, timeline, and what happens if weather delays the job.
• For storm damage claims, contact your insurance company first—they often require an inspection before authorizing repair work.
• Never pay the full amount upfront; standard practice is a deposit at signing and final payment after inspection and completion.

How to get a roofing estimate

Contact Hatcher Roofing & Maintenance directly by phone or through their local office to request an on-site estimate. A representative will visit your property, inspect the roof, and provide a written quote that should include the scope of work, materials, labor costs, and a timeline for completion.

While you wait for that estimate, also contact two or three other roofing contractors in your area. Comparing estimates side by side reveals differences in price, material quality, and how each company approaches the job. Some contractors may recommend a full replacement where others suggest repair; these differences matter and deserve explanation.

Ask each contractor the same questions so the estimates are truly comparable: What materials will be used? How long will the job take? What warranty covers the work? Is there a payment schedule, and what triggers each payment? A vague estimate is a red flag.

Licensing, insurance, and contracts

Before signing anything, confirm that Hatcher Roofing & Maintenance holds a current South Carolina roofing license and carries liability insurance and workers' compensation coverage. You can verify licensing through the South Carolina Department of Labor, Licensing and Regulation (SCDHEC). Request proof of insurance directly from the company—do not accept verbal assurance.

The contract should be in writing and should spell out every detail: the exact roofing material and brand, the total cost broken into labor and materials, the start and end dates, what happens if weather delays the work, and what warranty the contractor provides. Read it carefully before signing. If something is unclear, ask the contractor to explain it in writing and add it to the contract.

South Carolina law does not require roofing contractors to be licensed, but many reputable companies carry licenses anyway as a mark of professionalism. A licensed contractor has met training and safety standards. This is worth checking.

Payment and timeline expectations

Standard roofing practice is a deposit—usually 25 to 50 percent of the total cost—at the time you sign the contract. The remainder is due upon completion and final inspection. Never pay the full amount upfront, and be cautious of any contractor who demands it.

A typical residential roof replacement takes three to five days, depending on the size of the roof, the weather, and the complexity of the job. Repairs may take a single day or a few days. The contract should state the expected timeline and clarify what counts as "completion"—usually final inspection and cleanup.

If you are filing an insurance claim for storm damage, your insurance company will likely send an adjuster to inspect the roof before authorizing payment. Coordinate with Hatcher about timing so the adjuster's visit does not conflict with the start of work.

Storm damage and insurance claims

If your roof was damaged by a storm, contact your homeowners or commercial insurance company first. They will send an adjuster to document the damage and determine what your policy covers. Do not authorize repair work until the insurance company has inspected and issued a information.

Once you have the insurance company's approval, you can move forward with a contractor. Some roofing companies work directly with insurance adjusters and can help coordinate the claim process. Ask Hatcher whether they have experience with insurance claims in your area—this can speed things up.

Keep all documentation: photos of damage, the insurance adjuster's report, the contractor's estimate, and the final invoice. If there is a dispute later about what was covered or what was done, these records protect you.

Questions to ask before work starts

Beyond the basics of licensing and cost, ask Hatcher Roofing & Maintenance these questions: What is the warranty on materials, and what is the warranty on labor? (These are often different.) Will you remove the old roof or install over it? What happens to debris and old materials—are they included in the price? Who is responsible if weather delays the job? What if the crew discovers hidden damage once they start—how will that be handled and billed?

Ask whether the company will pull permits if required by your local building department. Most roofing work requires a permit in South Carolina municipalities. The contractor should handle this, and the cost should be clear in the estimate.

Finally, ask for references—names and phone numbers of recent customers in your area. Call them and ask whether the work was completed on time, whether the crew was professional, and whether they would hire the company again.

What to do if something goes wrong

If work is incomplete, damaged, or does not match the contract, document it with photos and written notes. Contact the contractor immediately and request a written response. Most disputes can be resolved with a conversation and a clear reference back to the contract.

If the contractor does not respond or refuses to fix the problem, contact the South Carolina Department of Labor, Licensing and Regulation to file a complaint. Keep copies of your contract, estimates, photos, and all correspondence. If the amount in dispute is small, small claims court in your county is an option. If it is large, consult a local attorney.

Frequently Asked Questions

Do I need a permit for roof repair or replacement in South Carolina?

Most municipalities require a permit for roof replacement or major repairs. Some allow minor repairs without a permit. Check with your local building department or ask the contractor—they should know the rules for your area and handle the permit process as part of the job.

How long does a roof typically last in South Carolina?

Asphalt shingle roofs, the most common type, typically last 15 to 20 years in South Carolina's climate. Metal roofs last longer, often 40 to 50 years. The actual lifespan depends on weather exposure, maintenance, and installation quality. A contractor can inspect your roof and estimate how much life remains.

What should I do if my roof leaks during a rainstorm?

Move valuables away from the leak, place buckets to catch water, and document the damage with photos. Contact a roofing contractor for an emergency inspection. Many offer same-day or next-day service for active leaks. Once the immediate problem is addressed, you can plan a full repair or replacement.

Can I install a new roof over my old one?

Yes, but not always. Building codes limit how many roof layers are allowed, and some situations require removal of the old roof first. A contractor can inspect your roof and tell you whether overlay is an option. Removal costs more upfront but can extend the life of the structure underneath.

What warranty should I expect on a new roof?

Material warranties from manufacturers typically cover 15 to 30 years depending on the product. Labor warranties from the contractor are usually shorter, often 5 to 10 years. Ask for both in writing and understand what each covers—some warranties exclude damage from storms or improper maintenance.