What Pools Up Offers and How to Use It
Pools Up is a pool and hot tub service platform that connects you with local contractors
Pools Up is a marketplace where homeowners in South Carolina can request quotes from pool and hot tub service providers in their area. You describe what you need—whether that's routine maintenance, repairs, equipment replacement, or seasonal opening and closing—and local contractors respond with estimates. The platform does not perform the work itself; it connects you to licensed professionals who do.
The service is designed to save time on the phone calling multiple companies individually. Instead of hunting for contractor contact information and making separate calls, you post your project once and receive multiple quotes to compare. Contractors on the platform know they are bidding against others, which can encourage competitive pricing.
Key Takeaways
- Pools Up lets you describe your pool or hot tub project and receive quotes from multiple local contractors without calling each one separately.
- You control what information you share and which contractors you contact—there is no obligation to hire anyone or accept any quote.
- Contractors respond at different speeds; some may reply within hours, while others may take a day or two.
- The platform works best for specific, well-defined projects like repairs, maintenance, or seasonal services rather than vague requests.
How to submit a project request on Pools Up
Start by visiting the Pools Up website or app and selecting the type of service you need. Categories typically include maintenance, repairs, equipment replacement, opening and closing services, and renovations. Be as specific as possible about what you want done—for example, "repair leak in vinyl liner" is more useful than "pool is broken."
Enter your address so contractors know your location and can assess whether they serve your area. Add photos if you can; a picture of a cracked pump or cloudy water helps contractors give more accurate estimates. Include any details about your pool or hot tub—size, age, type of equipment, when you last had service—because this information affects the quote.
You will be asked for your contact information so contractors can reach you. Most platforms let you choose whether to share your phone number, email, or both. Review your request before submitting to make sure it is clear and complete.
What to expect after you submit
Contractors in your area will see your project and decide whether to respond. Response times vary widely. Some contractors check the platform multiple times a day and may quote within an hour; others check once daily or less frequently. If you do not hear back within 24 to 48 hours, you can resubmit your request or contact contractors directly.
When contractors respond, they will typically ask follow-up questions if your initial description was unclear. They may request additional photos, ask about your equipment brand and model, or want to know your timeline. Answer these questions as soon as you can so they can refine their estimate.
Quotes usually arrive as messages through the platform or via email and phone, depending on how you set up your contact preferences. Compare not just price but also what is included in each quote—some contractors may offer a warranty, include travel time, or bundle related services. A lower price that excludes something important may cost more in the long run.
Choosing a contractor from your quotes
Once you have multiple quotes, you are under no obligation to hire anyone. Take time to review each one and consider the contractor's experience, customer reviews if available, and whether they are licensed and insured. Ask questions about anything unclear in the quote before committing.
When you decide to hire someone, contact them directly to schedule the work and discuss payment terms. Some contractors require a deposit; others bill after the job is complete. Clarify this before the work begins so there are no surprises.
If you decide not to hire anyone, you do not need to notify the platform or the contractors. Simply stop responding to messages. If you want to try again with a different request or more detail, you can submit a new project.
Tips for getting better quotes
The more detail you provide, the more accurate the quotes will be. Instead of "my hot tub is not working," describe the specific problem: "The jets are not running but the pump turns on" or "The water is not heating above 80 degrees." Contractors can then give you a realistic estimate instead of a guess.
Include photos from multiple angles if the issue is visible. A photo of a leaking pipe, a broken tile, or discolored water tells contractors more than words alone. If you have documentation—a previous repair receipt, the equipment manual, or a service history—mention it.
Be realistic about your timeline. If you need the work done this weekend, say so. If you are flexible, mention that too. Contractors may charge more for rush jobs or may not be able to fit you in on short notice, so transparency helps them give you an honest quote.
What Pools Up does not do
Pools Up does not perform any pool or hot tub work itself. It is a platform for finding contractors, not a service provider. The company does not may provide the quality of work, handle disputes between you and a contractor, or collect payment on your behalf. Those matters are between you and the contractor you hire.
The platform also does not verify that contractors are licensed or insured, though many states require pool service professionals to be licensed. Before hiring anyone, ask to see their license and proof of insurance. You can verify a contractor's license through your state's licensing board or your city or county.
Frequently Asked Questions
Do I have to hire someone if I get a quote?
No. Receiving a quote does not obligate you to hire that contractor. You can request quotes from multiple contractors, compare them, and decide whether to move forward with any of them. If you choose not to hire anyone, you simply stop responding to messages.
Is there a fee to use Pools Up?
Pools Up's fee structure varies. Some platforms charge homeowners a small fee to post a project; others charge contractors a commission when they land a job and do not charge homeowners at all. Check the platform's terms before you submit your request to understand any costs.
Can I post a project if I rent my home?
That depends on your lease and your landlord's policy. If the pool or hot tub belongs to your landlord, you should ask permission before requesting repairs or maintenance. If you are responsible for the pool under your lease, you can post a project, but confirm with your landlord first to avoid disputes over who pays.
What if a contractor does poor work?
The contract and warranty are between you and the contractor, not between you and Pools Up. If you are unhappy with the work, contact the contractor directly to discuss the problem and ask for a remedy. If the contractor does not respond, you may have recourse through your state's licensing board or small claims court, depending on the amount involved.
How do I know if a contractor is licensed?
Ask the contractor for their license number and verify it through your state's licensing board or your city or county's business licensing office. South Carolina requires pool service professionals to be licensed in most cases. Never hire someone who cannot provide a license number or whose license is expired or inactive.