Imperial Pool & Spa: What They Offer and How to Reach Them

What Imperial Pool & Spa Does

Imperial Pool & Spa is a pool service company operating in South Carolina that handles maintenance, cleaning, and repair work for residential and commercial pools. They work with homeowners and property managers who need regular upkeep, seasonal opening and closing, equipment repair, or one-time cleaning jobs.

The company operates as a local service provider rather than a big-box retailer, which means they typically work directly with customers in their service area. If you have a pool that needs attention—whether it's cloudy water, a broken pump, or a full seasonal turnover—this is the type of business you would contact for an estimate.

Key Takeaways

• Imperial Pool & Spa is a South Carolina-based pool service company that handles cleaning, maintenance, and repairs for residential and commercial pools.
• You can reach them by phone or by visiting their location in person to discuss your specific pool needs and get a service quote.
• Pool service companies typically charge by the job or offer monthly maintenance plans, so costs vary based on what work your pool needs.
• Having your pool's basic information ready—size, equipment type, and current condition—helps them give you a faster estimate.

How to Contact Imperial Pool & Spa

The most direct way to reach Imperial Pool & Spa is by phone. Have your pool's location, size, and the specific problem or service you need ready when you call—this helps them understand the scope of work and whether they service your area.

You can also visit their physical location in person if you prefer to discuss your pool needs face-to-face or pick up supplies. Many pool service companies keep retail hours separate from service call schedules, so calling ahead ensures someone is available to help you.

What Information to Have Ready

Before you contact them, gather a few details about your pool. Know whether it's in-ground or above-ground, roughly how many gallons it holds (or its dimensions), and what type of filtration system it has—sand filter, cartridge, or DE filter. If you know the brand of your pump or heater, that's helpful too.

Describe the specific issue: Is the water cloudy or discolored? Is equipment not running? Do you need regular weekly cleaning, or is this a one-time problem? The clearer you are about what you need, the faster they can tell you whether they can help and what it might cost.

Types of Pool Services Available

Pool service companies in South Carolina typically offer several categories of work. Routine maintenance includes weekly or bi-weekly visits to clean the filter, test water chemistry, brush walls, and empty the skimmer basket. Seasonal services cover opening your pool in spring (draining the lines, starting equipment, balancing chemicals) and closing it in fall (draining, winterizing, covering).

Repair work ranges from simple fixes like replacing a pump seal or unclogging a line to larger jobs like replacing a filter or repairing a crack. Many companies also sell chemicals, replacement parts, and pool supplies, either at their location or through service visits. Some offer one-time deep cleaning or acid washing for pools that have heavy algae or staining.

Typical Pool Service Costs in South Carolina

Pool service pricing varies widely depending on what work is needed. Weekly maintenance plans typically run anywhere from $100 to $250 per month, depending on pool size and local market rates. One-time cleaning or repair jobs are usually quoted individually after the company assesses the work.

Seasonal opening and closing services often cost between $300 and $600 each, though larger or more complex pools cost more. Equipment repair ranges from $150 to $500 or higher depending on what's broken and whether parts need to be replaced. When you call for an estimate, ask whether they charge a service call fee or if the estimate is free—practices vary by company.

What to Expect During a Service Visit

When a technician arrives, they'll typically start by inspecting your pool equipment and water condition. They'll test the pH, alkalinity, and chlorine levels, then adjust chemicals as needed. They'll clean the filter (backwashing a sand filter or rinsing a cartridge), empty baskets, brush the walls and floor, and skim debris from the surface.

If they find a problem—a leak, a failing pump, or equipment that needs replacement—they'll explain what they found and give you options for repair. Some issues can be fixed on the spot; others require ordering parts or scheduling a return visit. Ask them to explain what they're doing and why, so you understand what your pool needs.

When to Call a Pool Service

You should contact a pool service if your water has turned green or cloudy and you're not sure how to fix it, if equipment isn't running or is making unusual noises, or if you want to set up regular maintenance so you don't have to manage it yourself. Many pool owners find that a weekly service visit costs less than the time and chemicals they'd spend doing it wrong.

If you're opening a pool for the first time or after a long winter, a professional opening is worth the cost—they know how to safely restart equipment and balance water chemistry. The same goes for closing: improper winterization can damage equipment or allow algae to take over, making spring opening much harder.

Frequently Asked Questions

How often should I have my pool serviced?

Most pools benefit from weekly service during the swimming season, especially if they're used frequently or exposed to trees and debris. If your pool is lightly used and you're comfortable testing chemicals yourself, every other week may work. During off-season, many people drop to monthly checks or close the pool entirely.

Can I do pool maintenance myself instead of hiring a service?

Yes, many pool owners maintain their own pools. You'll need to learn water chemistry, invest in test kits and chemicals, and commit time each week. However, equipment repair usually requires a professional—diagnosing pump problems, filter leaks, or heater issues is beyond most homeowners' skill level.

What should I do if my pool has a leak?

Call a pool service to locate and assess the leak. Small leaks in plumbing lines or the pool shell itself require professional repair. A technician can perform a dye test to find where water is escaping and recommend whether patching, resealing, or equipment replacement is needed.

Do I need to drain my pool to clean it?

Not usually. Most cleaning and maintenance happens with the pool full and running. A full drain is only necessary for major repairs, acid washing to remove heavy staining, or if the water chemistry has become so unbalanced that it's easier to start fresh. Draining also risks damaging the pool structure, so it's a last resort.

What's the difference between a sand filter and a cartridge filter?

Sand filters trap debris in sand media and are cleaned by backwashing—reversing water flow to push dirt out. Cartridge filters use pleated paper and are cleaned by removing and rinsing the cartridge. Sand filters are more common in older pools; cartridge filters are easier to maintain but need cartridge replacement every few years. A technician can explain which your pool has and how to care for it.