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What to Know About RS Andrews Plumbing Services in South Carolina

By Constance Obi · Culture & Recreation Writer

RS Andrews is a full-service plumbing company operating across South Carolina with locations in Charleston, Columbia, and the Lowcountry

RS Andrews handles residential and commercial plumbing work, from routine repairs and maintenance to new installations and emergency service. The company operates 24/7 for emergency calls, meaning you can reach them outside standard business hours if a pipe bursts, a water heater fails, or a toilet backs up at midnight.

The company has been in business for decades and maintains a physical presence in multiple regions of the state, which affects how quickly they can dispatch a technician to your location. They employ licensed plumbers and typically send crews in marked vehicles, so you know who's arriving at your home or business.

Key Takeaways

  • RS Andrews offers 24/7 emergency plumbing service across South Carolina, with locations in Charleston, Columbia, and surrounding areas.
  • The company handles both residential and commercial work, including repairs, maintenance, new installations, and water heater service.
  • You can contact RS Andrews by phone to request service, and they will provide information about availability and pricing for your specific job.
  • Response time and service cost depend on your location, the time of day you call, and the complexity of the plumbing problem.

Types of plumbing work RS Andrews performs

Routine repairs cover leaking faucets, running toilets, clogged drains, and burst pipes. These are the calls most homeowners make when something stops working or starts leaking unexpectedly. RS Andrews also handles preventive maintenance visits, where a plumber inspects your system, checks for slow leaks, and identifies problems before they become emergencies.

Water heater service includes repair of existing units and installation of new ones, whether you need a traditional tank heater, a tankless system, or a heat pump model. The company also installs new plumbing lines for renovations, handles sump pump installation and repair, and works on septic systems in areas not served by municipal sewer.

Commercial clients use RS Andrews for restaurant grease traps, office building maintenance, and industrial plumbing needs. The scope of commercial work is broader and often requires coordination with other trades on a job site.

How to contact RS Andrews and what to expect

You reach RS Andrews by phone to describe your plumbing problem and request service. When you call, have your address ready and be prepared to describe what's happening — for example, "water is pooling under the kitchen sink" or "the toilet won't stop running." The dispatcher will ask questions to understand the urgency and determine whether the job is an emergency or can be scheduled for a future date.

For emergency calls, RS Andrews will tell you whether a technician is available that night and provide an estimated arrival window. For non-emergency work, you can schedule an appointment during business hours. The company will give you a phone number to call if you need to reschedule or cancel.

When the plumber arrives, they will inspect the problem, explain what they found, and discuss repair options with you before starting work. You will receive an invoice after the job is complete, which typically includes the service call fee, labor time, and the cost of any parts used.

Service areas and response times

RS Andrews serves Charleston, Columbia, and the surrounding Lowcountry regions of South Carolina. If you live in one of these areas, the company can usually dispatch a technician within a few hours for emergency calls during business hours, and within a longer window for calls that come in late at night or early morning.

Response time varies based on how many other calls the company is handling that day and how far you are from the nearest available technician. If you live in a rural area outside the main service zones, RS Andrews may not service your address, or the response time may be longer. It's worth calling to ask whether they cover your specific location before you have an emergency.

Pricing and payment

RS Andrews charges a service call fee to come out and diagnose the problem, plus labor time at an hourly rate, plus the cost of any parts or materials needed. The service call fee is typically waived if you decide to have RS Andrews do the repair work. Emergency calls (nights, weekends, holidays) usually cost more than the same job scheduled during business hours.

You should ask for an estimate before authorizing any major repair or replacement. For simple fixes like replacing a washer or clearing a drain, the total cost is often predictable. For more complex problems like replacing a water heater or repairing a sewer line, the estimate helps you decide whether to move forward or get a second opinion from another plumber.

RS Andrews accepts multiple payment methods, which you can confirm when you call or when the technician arrives. Some customers use their homeowner's insurance or a home warranty plan to cover plumbing repairs; if you have either of those, ask whether RS Andrews is in-network before scheduling.

When to call RS Andrews versus handling it yourself

Simple tasks like replacing a faucet aerator, unclogging a drain with a plunger, or shutting off the water to stop a leak are things many homeowners can do. However, anything involving the main water line, the sewer line, or structural plumbing — the pipes built into your walls and under your foundation — should go to a licensed plumber. South Carolina requires a license to do plumbing work for hire, and unlicensed work can create liability if something goes wrong.

If you're not sure whether a problem is a DIY job or a professional job, calling RS Andrews for a diagnosis is reasonable. The service call fee is usually modest compared to the cost of making a mistake that damages your home or creates a code violation.

Frequently Asked Questions

Does RS Andrews charge a fee just to come out and look at the problem?

RS Andrews charges a service call fee to diagnose the issue. However, if you decide to hire them to do the repair, that fee is typically waived and applied toward the total cost of the work. If you decline the repair, you pay the service call fee.

Can I get an estimate before RS Andrews starts work?

Yes. The plumber will inspect the problem, explain what needs to be done, and provide an estimate for the cost of labor and parts. You can accept the estimate, ask for a different approach, or decline and pay only the service call fee.

What should I do if I have a plumbing emergency at 2 a.m.?

Call RS Andrews at their emergency number. They operate 24/7, so a dispatcher will answer and determine whether a technician can come out that night. Emergency calls cost more than daytime calls, but the alternative is water damage to your home while you wait until morning.

Does RS Andrews work on septic systems?

Yes, RS Andrews handles septic system repair and maintenance in areas not served by municipal sewer. If you're unsure whether your property uses septic or city sewer, the company can tell you when you call.

What if I'm not happy with the work RS Andrews did?

Contact the company directly to discuss your concern. Most plumbing companies stand behind their work and will return to fix a problem at no charge if it's related to what they just completed. Get details about their warranty or may provide policy when you hire them.